Luxury Front Desk Concierge

HotelJobs; Franschhoek; On-site; ZAR 134,000 - 268,000; Full time

Job summary

HotelJobs in Franschhoek seeks a Guest Assistant for a sophisticated property’s front office. You will ensure smooth check-ins/outs, handle guest requests, coordinate reservations, and maintain high service standards with a warm, professional approach.

Requirements include matric and a hospitality qualification preferred; at least 2 years in front office at a luxury hotel; proficiency with Property Management Systems; strong communication skills; ability to work shifts including nights; and a

Qualifications

• Minimum 2 years in Front Office of a luxury hotel.
• Proficient with Property Management Systems.
• Familiar with F&B, housekeeping, maintenance, wardrobe and security terms.

Responsibilities

• Address guest challenges promptly or escalate to Manager on Duty.
• Handle wake-up calls, dining reservations, local information, activity bookings and transport arrangements.
• Provide accurate billing information and resolve discrepancies at check-out.
• Coordinate guest transportation and luggage assistance.
• Maintain a neat reception desk and guest-ready public areas.
• Manage front desk calls and inquiries; escalate as needed.
• Ensure safety and security of guests and staff during shifts.
• Complete daily/weekly reports per front desk procedures.
• Perform PIT checks and compare with guest details in the system.
• Highlight maintenance issues to uphold hotel standards.
• Adhere to health and safety regulations.

Skills

Front Office experience

Property Management Systems

Guest service

Communication

Team player

Calm under pressure

Written and verbal skills

Education

Matric Certificate

Hospitality qualification (advantage)

First Aid / Fire Fighting / Health and Safety (advantage)

Tools

Property Management Systems (PMS)

Job description

HotelJobs in Franschhoek seeks a Guest Assistant for a sophisticated property’s front office. You will ensure smooth check-ins/outs, handle guest requests, coordinate reservations, and maintain high service standards with a warm, professional approach.

Requirements include matric and a hospitality qualification preferred; at least 2 years in front office at a luxury hotel; proficiency with Property Management Systems; strong communication skills; ability to work shifts including nights; and a