Luxury Front Desk Guest Concierge

Red Ember Recruitment (PTY) Ltd; Franschhoek; On-site; ZAR 167,000 - 257,000; Full time

Job summary

Red Ember Recruitment (PTY) Ltd in Franschhoek invites applications for a Guest Assistant to join a luxury hotel team. The role focuses on delivering exceptional guest service, smooth check-in/out, handling requests, and maintaining a welcoming reception.

The ideal candidate has at least 2 years front office experience, strong communication, and the ability to work shifts, including nights. Knowledge of PMS and local area information is advantageous; matric or hospitality qualification preferred.

Qualifications

• Minimum of 2 years of experience in Front Office operations of a luxury hotel.
• Proficient in various well-known Property Management systems.
• Excellent verbal and written communication; professional and a team player.

Responsibilities

• Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required.
• Handle requests such as wake-up calls, dining reservations, local area information and activities bookings.
• Provide accurate billing information and record guest charges.
• Coordinate guest transportation and luggage assistance.
• Maintain a neat and tidy reception desk.
• Check Public Areas for guest readiness during shifts.
• Manage front desk communications and direct calls to departments.
• Handle emergencies or incidents maintaining guest and staff safety.
• Complete weekly and daily reports per front desk procedures.
• Perform PIT checks and compare with guest details in Protel.
• Highlight maintenance issues to uphold hotel standards.
• Adhere to health and safety regulations.

Skills

Interpersonal skills

Team player

Work under pressure

Verbal & written communication

Guest service

Problem solving

Education

Matric Certificate

Hospitality qualification advantageous

Tools

Property Management Systems (PMS)

Job description

Red Ember Recruitment (PTY) Ltd in Franschhoek invites applications for a Guest Assistant to join a luxury hotel team. The role focuses on delivering exceptional guest service, smooth check-in/out, handling requests, and maintaining a welcoming reception.

The ideal candidate has at least 2 years front office experience, strong communication, and the ability to work shifts, including nights. Knowledge of PMS and local area information is advantageous; matric or hospitality qualification preferred.