Position: Logistics -- Warehouse Manager
Location: East London
Position description / overview:
The primary position is to oversee and manage all operations and administration of the distribution warehouse, inclusive of receiving, processing, dispatching and delivery of stock through to stores. To manage all staff and other cost elements of the logistics function in line with the budget for the financial year. More specifically, this part of the business has not had a person that can provide authority over the existing team, thus improving productivity and stability.
Reporting structure:
- Logistics & Warehouse Manager will report directly to the CEO
- Warehouse staff complement ± 120 staff
Minimum Requirements / Experience:
- Grade 12 / Matric
- Diploma/certificate in logistics/warehousing -- advantageous
- Minimum 5-10 years' experience in a similar role
- Clothing retail experience -- advantageous
- A valid driver's licence -- Code 08 unendorsed
- Computer literate
Responsibilities:
Stock
- Ensure that the stock flow through the warehouse is efficient without compromising accuracy
- Liaise closely with buying, finance and operations to ensure maximum flow of stock through the warehouse
- Ensure that all receiving, picking and packing and shipping deadlines/cut-off times are met
- Manage, record and minimize IBTs and stock discrepancies in stores as well as WHS returns and claims
- Identify and minimise risk areas within the warehouse
- Control stock losses with the Warehouse and respective departments with the help of the warehouse team, departments will be held accountable for the total stock loss in the warehouse
Staff
- Identify workload of all given areas and shift personnel to areas where additional personnel is needed
- Ensure staff planning and scheduling is done cost-effectively and productively
- Ensure staffing is in line with SAW budgets and that all staff are productive in each department
- Assist employees with work process problems
- Identify training needs and training initiatives
- Recognize sensitive business and personnel issues and handle issues with confidence, sensitivity and professionalism
- Maintain harmony among employees and resolve grievances, manage disciplinary issues, and involve HR where necessary
- Ensure correct policies and procedures are followed according to the company disciplinary Code
Controllable Expenses
- Ensure that each department manager controls the expenses within their respective departments
- Ensure that the respective WHS departments Salary and Wage budgets are in line with the company budget
- Control packing and wrapping costs throughout the Warehouse
- Manage 3rd party transporters and keep transport costs within the budget
- The Warehouse logistics manager needs to identify areas where cost savings can be made and ensure waste/loss/over expenditure is reported, recorded and kept to a minimum within the entire warehouse
Quality & Efficiency and Accuracy
- Assist WHS department managers in identifying work procedures in a priority manner to expedite the work flow.
- Plan co-ordinate administrative activities to ensure accurate results throughout the warehouse
- Prioritize workflow
- Communicate priorities effectively with department managers, supervisors and WHS staff
- Give clear instructions (oral and written) and follow up regularly with respective departments
- Examine work for exactness, neatness and ensure conformance with company policies and procedures
- Study and standardize procedures to improve efficiencies throughout the Warehouse
Logistics & Fleet Management
- Oversee the fleet and ensure that vehicles are roadworthy and licensed
- Ensure that all vehicles are maintained and serviced regularly and on time.
- Oversee, manage and negotiate with external transport service providers (couriers)
- Ensure that delivery routes are well planned and done in the most efficient and cost effective way
- Ensure that drivers and stores adhere to the delivery & receiving process of the stock.
- Minimize the risks in transporting the stock to stores.
Procurement
- Purchasing all sale tags, swing tags, promo stickers, stationery, cleaning materials, and plastic bags for all the stores.
- Controlling the distribution of it to all the stores.
- Purchasing everything for a new store, tv, kettle, baskets, first aid boxes, trolleys, wheely bins, there is an entire audit list that guys check off.
- Controlling all hangers of the company; stores order hangers through WHS and WHS must control, distribute, and order hangers.
- Control and distribute uniforms for the company.
Reporting
- Forms part of the EXCO team, and reports directly to the CEO
Work Environment
- Office and Warehouse environment
- Travel is limited but may occur should there be a business need
Physical Demands
- Operate objects, tools or controls and reach with hands and arms
- Employee is frequently required to stand, talk and hear
Other Duties
- Duties, and responsibilities may change at any time with or without notice and are not limited to what is listed above
Competencies / Skills:
- Time Management (ability to meet deadlines without compromising standards and procedures)
- Thoroughness
- Communication Proficiency (verbal and written)
- Teamwork-oriented
- Strong Leadership Skills
- Flexibility (regarding working relationships and operational changes)