Logistics Customer Service Specialist

MBA-Exchange.com; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading e-commerce logistics firm in Cape Town seeks a Customer Service Representative to manage customer inquiries and complaints. The role requires strong proficiency in CRM systems, attention to detail, and a minimum of two years' experience in a logistical customer service environment. You will resolve issues via various channels and ensure adherence to service level agreements. Join our mission to transform the e-commerce landscape in South Africa through innovation and commitment to excellence.

Benefits

Career growth opportunities

Inclusive company culture

Work with advanced technology

Qualifications

• Matric qualification is required.
• Preferably have qualifications in logistics or business administration.
• Minimum of 2 years experience in a customer service role within logistics.

Responsibilities

• Handle customer inquiries via phone, email, and other channels.
• Address all queries promptly.
• Meet SLAs for effective customer service.
• Prepare various reports for management.
• Resolve customer complaints in a timely manner.

Skills

CRM systems proficiency

Attention to detail

Excel skills

Critical thinking

Communication skills

Education

Matric

Additional qualifications in logistics or business administration

Tools

SAP

Job description

A leading e-commerce logistics firm in Cape Town seeks a Customer Service Representative to manage customer inquiries and complaints. The role requires strong proficiency in CRM systems, attention to detail, and a minimum of two years' experience in a logistical customer service environment. You will resolve issues via various channels and ensure adherence to service level agreements. Join our mission to transform the e-commerce landscape in South Africa through innovation and commitment to excellence.