On-Site Import Controller

Dsv Air & Sea SAU; Durban; On-site; ZAR 240,000 - 360,000; Full time

Job summary

DSV Durban is seeking an On-Site Import Controller to oversee end-to-end import activities, including order reporting, customs clearance, and delivery execution. You will maintain accurate shipment records, coordinate with suppliers, carriers and internal teams, and resolve operational and compliance queries.

The role focuses on end-to-end documentation, SAP transactions and timely communication with stakeholders to ensure smooth logistics flows and client satisfaction.

Qualifications

• End-to-end import and logistics experience.
• Ability to review documents and ensure accuracy.
• Experience with SAP, Excel and tracking tools.
• Strong communication with stakeholders.

Responsibilities

• Coordinate end-to-end import orders from reporting to delivery.
• Maintain SAP order reports and shipping data.
• Prepare and manage customs clearance and documentation.
• Coordinate transport, delivery and airfreight with multiple parties.
• Maintain shipment trackers and document records.

Skills

Import coordination

Customs clearance

Logistics coordination

Stakeholder communication

SAP experience

Excel proficiency

Tools

SAP

Excel

Carrier tracking tools

Job description

Location: ZAF - Durban, Quarry Park Close
Job Posting Title: On-Site Import Controller -123727
Time Type: Full Time

ROLE DETAILS

Primary focus End-to-end coordination of import orders, shipping documentation, customs clearance, delivery execution and related administration.

ROLE PURPOSE

Coordinate on-site import and logistics activities from order reporting through customs clearance and final delivery. Maintain accurate shipment records, secure and validate documentation, facilitate timely system transactions, communicate with all stakeholders, and resolve operational, invoice and compliance queries.

KEY RESPONSIBILITIES

1. Order & shipment administration

• Download and maintain SAP order reports, including shipped-order information, invoice details, purchase orders and shipping data.
• Identify order, purchase-order or data discrepancies and elevate them promptly to the planner for correction.
• Maintain the central Excel shipment tracker and distribute accurate, current information to relevant stakeholders.
• Select and sequence orders by expected transshipment vessel, container and arrival plan; use carrier websites and the MSC tracker to monitor progress.
• Update Rapid with current shipment information and ensure records remain complete.

2. Documentation & customs clearance

• Liaise with suppliers, production sites and handover agents to obtain document packs, invoices and handover documentation.
• Review document packs for completeness and accuracy, then arrange them by vessel and container.
• Prepare DSV clearing instructions and upload document packs and instructions to Teams for authorised sign-off.
• Download signed documents and send complete clearance packs to DSV Durban or the relevant controller in advance.
• Monitor arrival notifications and coordinate customs clearance as soon as ANFs are received.
• Send cleared entries and supporting shipment details to relevant client teams, ICT or Isipingo before cargo arrival, as applicable.

3. Transport, delivery & airfreight coordination

• Coordinate all finished-goods, bulk, ad hoc and airfreight deliveries with suppliers, carriers, warehouses and receiving teams.
• Obtain transport quotations and arrange EX WORKS collections directly with suppliers.
• Coordinate delivery status and operational updates through agreed channels, including email and WhatsApp.
• Report container damage to the shipping line and elevate shipment damage or incidents to the client's global team for incident creation.

4. Packaging orders

• Submit packaging requirements from the client logistics team/the client team to the the client order-creation team.
• Follow up with production sites and suppliers on packaging readiness and planned co-loading arrangements.
• Track packaging shipments and secure all documents required for customs clearance.

5. Bulk & designated product orders

• Capture new bulk orders and purchase orders communicated by the planner, including all order and shipping details in the Excel tracker.
• Maintain designated product SAP shipment reports and coordinate document packs, clearing instructions, sign-off and controller submission.
• Arrange XGR clearance for movements from IC S to the client, selecting stock from the spreadsheet on a FIFO basis.
• Send all required documents to IC S/Isipingo to enable stock movements and provide clearance entries to the relevant team.

6. SAP transactions & information control

• Prepare and upload all required finished-goods, bulk and designated product SAP transaction requests to the shared drive for timely action by the authorised the client representative.
• Check that supporting information is accurate, complete and available before requesting system action.
• Maintain orderly electronic records of shipment documents, signed instructions, entries and transaction requests.

7. Finance, compliance & operational support

• Prepare finance reports for the client relating to aged items and support internal price changes for the new financial year.
• Maintain the import permit library and communicate new items to Rapid and the warehouse.
• Monitor the the client DAFF account and statements and keep payment information current.
• Code and scan DSV invoices for the client and resolve invoice or statement queries with DSV and the client.
• Respond to ad hoc shipment, finance and operational queries and provide practical support to stakeholders.

CORE COMPETENCIES

• Strong import, customs-clearance and logistics coordination capability.
• High attention to detail when reviewing orders, invoices, permits and document packs.
• Effective stakeholder communication, follow-up and issue escalation.
• Ability to prioritise multiple shipments and work against vessel, clearance and delivery deadlines.
• Sound working knowledge of SAP, Excel, shared-document platforms and carrier tracking tools.
• Organised record-keeping, problem-solving and accountability for end-to-end follow-through.

PERFORMANCE OUTCOMES

• Shipment trackers and SAP-related requests are accurate, complete and updated on time.
• Clearance packs are complete, signed and submitted before vessel arrival wherever possible.
• Deliveries, airfreights and EX WORKS collections are coordinated without avoidable delay.
• Stakeholders receive timely shipment, clearance, incident and delivery communication.
• Invoices, statements, permits and aged-item queries are controlled and resolved promptly.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.