Lobby Host - Jeffreys Bay

Alliance Foods Sa (Pty) Ltd.; South Africa; Presencial; ZAR 110.000 - 170.000; Jornada completa

Descripción de la vacante

Alliance Foods SA (Pty) Ltd. is seeking a Lobby Host to warmly welcome guests and assist with orders, ensuring efficient front-of-house service and brand-aligned guest experiences.

You will support kiosk operations, guide customers through digital menus, and promote promotions to enhance the dining experience. Strong communication and customer service are essential for success.

Formación

• Front-of-house customer service experience preferred.
• Ability to upsell and promote menu items.
• Comfortable using digital kiosks and eCommerce tools.

Responsabilidades

• Elevate customer journey in FOH through authentic brand experiences at Welcome, Ordering and Dine In touchpoints.
• Assist customers with kiosk orders and refer to eCommerce promotions; upsell where appropriate.
• Maintain Feel-Good connections between service delivery providers, drivers and CSTMs.
• Manage customer flow and minimize bottlenecks in FOH.
• Observe customer needs and respond to service gaps (e.g., timely drink refills).
• Adhere to sanitation, health and safety regulations and brand standards.
• Follow Yum’s culture principles.

Conocimientos

Customer service

Upselling

Kiosk operation

Brand ambassador

Herramientas

POS system

Descripción del empleo

A vacancy exists for Lobby Hosts. As a Lobby Host, you are responsible to receive and give a warm welcome to all our guests, in an efficient and courteous manner that is constituently professional, friendly, warm and engaging. A key point of contact for our FOH customers, delivery service providers and MODs. Manage and assist in identification of bottle necks in FOH to be communicated to CSTMs, MOD, RGM and ARM. Ensure all CX Tech is functioning correctly (i.e., kiosks, come and collect screen, digital menus etc.).

KEY RESPONSIBILITIES

• Elevate customer journey in FOH through authentic connections of Feel-Good brand experiences, in all customer touchpoints: Welcome, Ordering and Dine In
• Manage and assist customers with kiosk orders and future eCommerce strategies, ability to upsell items on the menu, recommend new promotions and references our Add Hope system
• Maintain Feel-Good connections in FOH between service delivery providers, drivers and CSTMs.
• Manage the flow of customers and any potential bottlenecks.
• Observe and act on customer needs throughout their dining experience to enhance experienced service levels (e.g., notice a drink refill is needed while seating another customer and ensuring the drink is refilled prior to getting back to the door).
• Protect assets and guests by adhering to sanitation, health and safety regulations and brand standards.
• Adhere to YUM’s culture principles.