Litigation Assistant Advisor

Miway Insurance Limited; Midrand; On-site; ZAR 180,000 - 320,000; Full time

Job summary

MiWay is seeking a Litigation Assistant Advisor to provide crucial administrative support to the legal litigation team in Midrand. You will help manage inboxes, process payments, and assist with audits and reporting, ensuring efficient handling of MiWay's claims portfolio.

The role requires strong organizational skills, attention to detail, and solid communication with internal teams and external legal firms.

Qualifications

• Grade 12 / NQF Level 4 required; paralegal qualification advantageous.
• 2 years in admin/support within a law practice or an insurance claims environment will be strongly considered.
• Experience with legal billing is advantageous.

Responsibilities

• Query Management: Handle ad-hoc queries including AOD questions, requests for additional claims information, outstanding invoices, and system issues.
• Financial Administration: Assist with clearing the disbursement list and processing payments for legal firms.
• Inbox and Correspondence Management: Manage settlement, liability, and correspondent accounts inboxes and ensure timely responses.
• Audits and Tracers: Support internal audits and manage tracers as required by the legal team.
• Client Service: Act as contact for client complaints and escalate when needed.
• Reporting: Assist in compiling and distributing progress reports to support the Litigation Manager.

Skills

Administrative skills

Microsoft Office

Communication skills

Time management

Problem solving

Stakeholder engagement

Education

Grade 12 / NQF Level 4

Paralegal Diploma or Legal Assistant Certificate

Legal or insurance claims experience

Tools

Microsoft Office Suite

Job description

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

What will you do?

The Litigation Assistant Advisor is responsible for providing crucial administrative and operational support to the legal litigation team. This role ensures the smooth and efficient handling of administrative tasks related to MiWay's legal claims portfolio, helping to manage inboxes, process payments, handle queries, and assist with various audit and reporting functions. The position is vital for maintaining organizational efficiency and supporting the legal team in mitigating risk.

What will make you successful in this role?

Minimum Qualification Required

• Grade 12/ NQF Level 4
• A Paralegal Diploma, Legal Assistant Certificate, or a related qualification (NQF Level 5 or higher) is advantageous.
• Alternatively, relevant experience in a legal or insurance claims environment will be strongly considered.

Minimum Experience

• Minimum of 2 years of experience in an administrative or support role within a law practice or an insurance claims department.
• Experience with legal billing, client communication, and managing administrative legal processes is advantageous.

Key Resonsibilities

• Query Management: Handle ad-hoc queries including Acknowledgement of Debt (AOD) questions, requests for additional claims information, outstanding invoices, general emails from legal firms, and troubleshooting system issues.
• Financial Administration: Assist with clearing the disbursement list and processing payments for legal firms in a timely manner.
• Inbox and Correspondence Management: Actively manage and monitor the settlement, liability, and correspondent accounts inboxes, ensuring all communications are attended to promptly.
• Audits and Tracers: Provide support for internal audits and manage the process for tracers as required by the legal team.
• Client Service: Serve as a point of contact for client complaints, addressing issues professionally and escalating them to the appropriate manager when necessary.
• Reporting: Assist in compiling and distributing progress reports to support the Litigation Manager.

Knowledge And Skills

• Strong understanding of administrative processes within a legal or insurance environment.
• Familiarity with basic legal and insurance terminology.
• Excellent organizational and time-management skills, with the ability to manage multiple tasks and deadlines effectively.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel).
• High level of accuracy and attention to detail.
• Strong written and verbal communication skills for effective stakeholder engagement.
• Problem-solving skills for handling routine queries and system issues.

Compitencies Required

• Organizational Skills and Attention to Detail
• Client Focus and Professionalism
• Effective Communication
• Problem Solving
• Teamwork and Collaboration
• Integrity and Reliability
• Resilience and Adaptability

Personal Attributes

• Self-development - Contributing dependently
• Decision quality - Contributing dependently
• Action orientated - Contributing dependently
• Communicates effectively - Contributing dependently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing dependently
• Customer focus - Contributing dependently
• Drives results - Contributing dependently
• Collaborates - Contributing dependently
• Being resilient - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.