Level 3 Tech Support (After Hours) MSP

Exclusively Remote; South Africa; Remote; ZAR 260,000 - 420,000; Full time

Job summary

Exclusively Remote is seeking an experienced Tier 3 IT Support Engineer to provide after-hours technical support worldwide. The role focuses on complex network and security issues, requiring independent problem solving during off-hours.

You will troubleshoot and resolve escalated incidents for MSP clients, with strong communication to stakeholders and a proactive approach to security threats. This remote position covers international time zones and demands reliable availability for Sunday

Qualifications

• Must have worked for a MSP (Managed Service Provider).
• Strong networking and cybersecurity experience.
• Ability to troubleshoot and resolve complex technical issues.
• Strong communication and problem-solving skills.
• Ability to work independently during after-hours shifts.

Responsibilities

• Provide after-hours Tier 3 IT support for MSP clients.
• Troubleshoot and resolve complex network and security incidents.
• Communicate effectively with stakeholders and document resolutions.

Skills

Networking

Security

Troubleshooting

Communication

Problem-solving

Independence

After-hours work

Job description

We are looking for an experienced Tier 3 IT Support Engineer to provide after-hours technical support. The ideal candidate will have strong networking and security experience and be comfortable handling complex technical issues independently.

Key Requirements:

• Must have worked for a MSP (Managed Service Provider)
• Strong networking and troubleshooting skills
• Solid cybersecurity/security experience
• Ability to troubleshoot and resolve complex technical issues
• Strong communication and problem-solving skills
• Ability to work independently during after-hours shifts

Coverage Hours:

• Sunday: 5:00 PM - 2:00 AM EST (Monday 12:00 AM - 9:00 AM SAST)
• Monday-Thursday: 8:00 PM - 2:00 AM EST (3:00 AM - 9:00 AM SAST)
• Friday: 8:00 PM - 9:00 AM EST (Saturday 3:0...???)
• Saturday: 5:00 PM - 9:00 AM EST (Sunday 12:00 AM - 4:00 PM SAST)