Level 3 MSP IT Support Engineer — Real Impact

Growth Resourcing; Umhlanga Rocks; On-site; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Growth potential

Career progression

High-performance environment

Impact from day one

Job summary

Growth Resourcing in Umhlanga Rocks, KwaZulu-Natal, is seeking a Level 3 IT Support Engineer for a UK-based MSP. You will handle escalations, onboarding, and live environments, delivering real impact daily. The role requires MSP background, strong customer focus, and the ability to work under pressure.

This position offers growth, a dynamic team, and opportunities to advance certifications such as MS-102; collaboration with UK leadership and exposure to enterprise-scale deployments.

Qualifications

• MSP experience is required and non-negotiable.
• Customer-first mindset with focus on outcomes.
• Clear communication with users at all levels, technical to non-technical.
• Ability to prioritise, troubleshoot, and deliver under pressure.
• Proactive, solutions-driven approach and ownership mindset.
• Strong organisational skills to juggle multiple priorities.

Responsibilities

• Own Level 3 escalations—diagnose, troubleshoot, and resolve issues.
• Manage ticket queues, meet SLAs and keep clients informed.
• Support the 1st and 2nd Line team during busy periods.
• Assist with onboarding, upgrades and implementations across systems.
• Keep documentation sharp, accurate and up to date.
• Spot trends, recurring issues and contribute to service improvements.

Skills

MSP experience

Customer-first mindset

Strong communication

Prioritisation

Proactive problem solving

Organisational skills

Tools

Windows Server

Windows 10/11

Active Directory

Microsoft 365

Networking fundamentals

Microsoft Azure

Autotask

Veeam

Datto

MS-102

Job description

The Opportunity

Ready to level up your IT career?

We're on the hunt for a driven, customer-obsessed Level 3 IT Support Engineer to join our fast-growing team supporting a UK-based Managed Service Provider.

This isn't your average support role. You'll be right in the middle of the action—solving real problems, supporting live environments, and playing a key role in onboarding and upgrading client systems.

If you thrive in a fast-paced environment, love solving complex technical challenges, and want to be part of a team that delivers real impact daily—this is for you.

What You'll Be Doing

• Taking ownership of Level 3 escalations—diagnosing, troubleshooting, and resolving issues with confidence
• Managing ticket queues like a pro—meeting SLAs and keeping clients informed every step of the way
• Supporting the 1st and 2nd Line team when it matters most (especially during busy periods)
• Assisting with client onboarding, upgrades, and implementations across systems, hardware, and infrastructure
• Keeping documentation sharp, accurate, and always up to date
• Spotting trends, recurring issues, and contributing to continuous service improvements
  
  

What You Bring

• Proven experience in an MSP environment (non-negotiable)
• A strong customer-first mindset—you genuinely care about outcomes
• Confidence communicating with users at all levels (from non-tech to technical stakeholders)
• The ability to prioritise, troubleshoot, and deliver under pressure
• A proactive, solutions-driven approach—you don't wait, you act
• Strong organisational skills with the ability to juggle multiple priorities
  
  

Requirements

Your Tech Toolkit

You'll need solid experience in:

• Microsoft Windows Server
• Windows 10/11
• Active Directory (user & group management)
• Microsoft 365 / Office 365 administration
• Networking fundamentals (DNS, DHCP, VLANs = a bonus)
  
  

Bonus points if you've worked with:

• Microsoft Azure
• PSA tools (Autotask or similar)
• Backup & DR solutions (Veeam, Datto)
• MS-102 (Microsoft 365 Administrator)
  
  

The Bottom Line

We're looking for someone who doesn't just "do the job" —

we want someone who owns it, improves it, and elevates it.

If that sounds like you...

Apply now and let's build something great together.

Benefits

Why Join Growth Resourcing?

• Competitive salary with strong growth potential
• Be part of a scaling business backed by UK sales leaders
• Work in a high-performance, supportive environment
• Real career progression opportunities—we grow people, not just teams
• Learn fast, move fast, and make an impact from day one