Lending Support Administrator

CBC Recruitment Solutions; Noordwes; On-site; ZAR 592,000 - 702,000; Full time

Job summary

CBC Recruitment Solutions is seeking a Lending Support Administrator to join a central London team focused on digital banking mortgage customers. You will support KYC/CDD processes and act as a subject matter expert while modelling top-tier customer service.

The role requires strong Word/Excel skills, attention to compliance, and the ability to adapt to shifting priorities within a growing department. A bonus and benefits package is available.

Qualifications

• Proficient in Word and Excel with knowledge of KYC, CDD and ISA regulations.

Responsibilities

• Authorise work via 'four-eye' checking across all processes.
• Record and rectify errors found, provide feedback and identify root causes.
• Train, provide direction and enforce policy to help team achieve department goals.
• Model customer service by handling enquiries and queries promptly and efficiently.
• Ensure KYC/KYB due diligence on all new accounts (Pensions, Trusts, Business, Charity).
• Point of contact for the wider team on customer enquiries related to products and processes.
• Recommend improvements in business processes.
• Maintain flexibility as priorities shift with volumes and staffing.

Skills

KYC knowledge

CDD knowledge

ISA regulations knowledge

Customer service

Tools

Word

Excel

Job description

Lending Support Administrator

North West

£27,000 to £32.000 plus bonus and benefits

Our client is an award winning bank providing a broad range of products to their customers. Well established and based in central London they are looking to recruit a Lending Support Administrator to join their growing team.

The successful candidate will support the administration of the digital banking Mortgage customers. As a Lending Support Administrator you will be expected to not only act upon customer requests but to support the wider team by being a subject matter expert in our processes and a role model in customer service. The successful candidate will be responsible for;

• Authorise work via 'four-eye' checking across all processes
• Record and rectify any errors found whilst checking, ensuring feedback is given, identifying any root causes
• Train, provide direction and enforce policy to help team achieve department goals
• Role model customer service by dealing with enquiries and queries from customers in a timely and efficient manner
• Ensure Customer Due Diligence (KYC/KYB) is adhered to on all new account opening including Pensions, Trusts, Business and Charity accounts
• Point of contact for the wider team on customer enquiries in relation to the products and processes
• Recommend improvements in business processes
• A high degree of flexibility is required as priorities will change depending on volumes of work and staffing levels available within the department

You will need to be proficient in Word and Excel as well as having knowledge of KYC and CDD and ISA regulations