Legal Support Agent

LexisNexis Legal & Professional; South Africa; Sur place; ZAR 420 000 - 660 000; Plein temps

Résumé du poste

LexisNexis Legal & Professional in South Africa is hiring an AI-enabled Research Support Specialist to combine expert research skills with customer support. You will deliver high-quality research, demonstrate AI-enabled capabilities, and help clients apply these tools to research, writing, and decision-making.

You will engage with clients via phone, chat, and email, showcasing AI drafting features that accelerate case summaries, memos, and reports while maintaining data integrity and ethical AI

Qualifications

• LLB or equivalent required.
• Experience in legal, financial, or news research or customer support.
• Experience using Lexis Advance, Lexis+, or Lexis+ AI.
• Familiarity with AI drafting, summarization, and research technologies.
• Excellent verbal and written communication; able to translate AI concepts for non-technical users.
• Strong multitasking and analytical abilities; able to handle multiple inquiries simultaneously.
• Proficient PC skills: Windows OS, Microsoft Office, and web browsers; minimum typing speed of 40 WPM.

Responsabilités

• Conduct high-quality legal, financial, and news research using LexisNexis platforms, traditional sources, and AI-assisted tools.
• Use generative AI to synthesize, summarize, and analyze complex data sets, delivering timely, accurate, and actionable insights.
• Engage directly with customers via phone, chat, and email to resolve inquiries and demonstrate AI tools in real time.
• Showcase how AI drafting features can accelerate workflows—such as generating case summaries, client memos, and analytical reports.
• Partner with clients to co-create AI-enhanced outputs, building confidence in responsible AI adoption.
• Diagnose and resolve issues efficiently using department tools, research expertise, and sound professional judgment.
• Act as a customer advocate, reporting feedback and identifying opportunities for AI-driven enhancements to products and processes.
• Maintain the highest standards of data integrity, accuracy, and transparency when using AI tools.

Formation

LLB or equivalent

Outils

Lexis Advance

Lexis+

Lexis+ AI

Description du poste

Are you passionate about combining expert research skills with cutting-edge technology to deliver exceptional customer experiences? Would you like to help customers use generative AI and AI drafting tools to transform research, writing, and decision-making?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX http://www.relx.com, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles https://stories.relx.com/responsible-ai-principles/index.html.

About the Role

As an AI-Enabled Research Support Specialist, you will combine research expertise with customer support to help clients make effective use of Lexis+ AI and related technologies. You will deliver high-quality research, demonstrate AI-enabled capabilities, and help customers confidently apply these tools to research, writing, and decision-making.

Responsibilities

• Conduct high-quality legal, financial, and news research using LexisNexis platforms, traditional sources, and AI-assisted tools.
• Use generative AI to synthesize, summarize, and analyze complex data sets, delivering timely, accurate, and actionable insights.
• Engage directly with customers through phone, chat, and email to resolve inquiries and demonstrate AI tools in real time.
• Showcase how AI drafting features can accelerate workflows‑such as generating case summaries, client memos, and analytical reports.
• Partner with clients to co-create AI‑enhanced outputs, building confidence in responsible AI adoption.
• Diagnose and resolve issues efficiently using department tools, research expertise, and sound professional judgment.
• Act as a customer advocate, reporting feedback and identifying opportunities for AI‑driven enhancements to products and processes.
• Maintain the highest standards of data integrity, accuracy, and transparency when using AI tools.

Requirements

• Have LLB/legal qualification or equivelant
• Experience in legal, financial, or news research or customer support
• Experience using Lexis Advance, Lexis+, or Lexis+ AI
• Familiarity with AI drafting, summarization, and research technologies
• Excellent verbal and written communication skills, able to translate complex AI concepts for non-technical users
• Strong multitasking and analytical abilities; able to manage multiple inquiries simultaneously
• Proficient PC skills, including Windows OS, Microsoft Office, and web browsers; minimum typing speed of 40 WPM

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteri