Leasing and Portfolio Support Specialists

SoluGrowth PTY; Midrand; On-site; ZAR 180,000 - 320,000; Full time

Job summary

SoluGrowth PTY in Midrand, Gauteng, seeks a Leasing Administration and Financial Support specialist to manage lease records, reconciliations, vendor data and stakeholder communications. The role provides operational support to leasing specialists during busy periods and supports backlogs and system updates.

You will coordinate with landlords and internal teams, handle financial queries, and contribute to timely, accurate lease documentation and reporting.

Qualifications

• Strong administrative and organisational capabilities with keen attention to detail.
• Experience handling financial queries and reconciliations.
• Exposure to vendor management, system amendments and ticket handling.
• Ability to work independently and take ownership of tasks.

Responsibilities

• Leasing Administration: support renewals, amendments, terminations and lease docs; maintain accurate records and trackers.
• Financial Administration and Reconciliations: resolve unpaid rentals, reconcile accounts, address payment discrepancies.
• FIC Ticket Management: initiate, manage and resolve tickets; monitor progress and escalate as needed.
• Vendor Management: assist with vendor creation and maintenance; ensure compliance and queries are resolved.
• Stakeholder Management: liaise with VOIS, Finance, regional teams, landlords and other stakeholders; provide updates.
• Operational Support and Relief: backlogs relief and provide cover during absences or workload peaks.

Skills

Administrative skills

Organisational skills

Attention to detail

Financial analysis

Independent work

Stakeholder management

Backlog management

Problem solving

Education

Finance/Accounting/Business Admin

Tools

Microsoft Excel

Job description

Purpose

The role requires strong administrative and financial skills, the ability to work independently, and effective communication with internal departments, landlords and external stakeholders. The successful candidate will also provide operational support to leasing specialists during periods of increased workload or absence.

Key Responsibilities

• Leasing Administration Support lease renewals, amendments, terminations and lease documentation. Maintain accurate and up-to-date lease records, trackers and progress reports. Assist with system amendments and ensure lease information is correctly captured. Provide administrative support for lease-related backlogs and operational priorities.
• Financial Administration and Reconciliations Investigate and resolve unpaid rentals, returned and rejected payments, debit balances and other rental payment exceptions. Perform reconciliations and investigate discrepancies relating to lease accounts. Respond to lease-related financial queries and follow up on outstanding items until resolution. Ensure accurate financial records and escalates unresolved discrepancies where necessary.
• FIC Ticket Management Independently initiate, manage and follow up on FIC tickets through to resolution. Investigate outstanding issues, coordinate with relevant stakeholders and monitor progress. Maintain accurate records of ticket status, actions taken and resolutions. Escalate delays or unresolved matters to the appropriate stakeholders.
• Vendor Management Support vendor creation, amendments and maintenance of vendor information. Ensure vendor documentation and compliance requirements are completed accurately. Liaise with relevant departments to resolve vendor-related queries and outstanding matters.
• Stakeholder Management Liaise with VOIS, Finance, regional teams, landlords and other relevant stakeholders. Coordinate the resolution of outstanding lease, payment, vendor and system-related queries. Provide regular updates on outstanding tasks and ensure effective communication between stakeholders.
• Operational Support and Relief Assist with lease administration backlogs and other operational priorities as required. Provide relief support to leasing specialists during annual leave, sick leave or periods of increased workload. Take ownership of allocated tasks, ensuring timely completion and follow-through to closure. Identify potential delays or challenges and escalat

Minimum Requirements

• Relevant qualification in Finance, Accounting, Business Administration or a related field would be advantageous.
• Previous experience in leasing administration, financial administration, accounts reconciliation or a similar operational support role.
• Experience investigating payment discrepancies, outstanding balances and financial queries.
• Exposure to vendor management, system amendments and ticket management.
• Proficiency in Microsoft Excel and other relevant administrative systems.

Key Competencies

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Good financial and analytical skills.
• Ability to work independently and take ownership of tasks.
• Strong problem-solving and follow-up skills.
• Effective written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines.
• Strong stakeholder engagement and relationship management skills.
• A proactive approach to resolving queries and managing backlogs.

Key Success Factors

• Timely resolution of FIC tickets and outstanding financial queries.
• Accurate maintenance of lease records, vendor information and system data.
• Effective management of unpaid rentals, payment exceptions and reconciliations.
• Consistent follow-up and closure of allocated tasks.
• Reliable operational support to the leasing team during periods of absence or increased workload.