Learning & Development Facilitator - (US Client - Tax Space) - 6 Months Fixed Term Contract

CXP are now part of the Huntswood Group; Wes-Kaap; On-site; ZAR 312,000 - 469,000; Full time

Job summary

Huntswood Group is seeking a passionate Learning & Development Facilitator to deliver transformative training across the organization. The role supports US working hours, requires two years of facilitation experience, and involves delivering onboarding, systems training, soft skills, and compliance sessions.

You will adapt training styles for diverse learners and collaborate with SMEs to tailor content while ensuring materials reflect company values and client requirements.

Qualifications

• Must have facilitation experience (2+ years).
• Ability to deliver high-quality sessions in person and virtually.
• Familiarity with adult learning principles and training methods.
• Experience in customer services is a plus.
• Strong communication and presentation skills.

Responsibilities

• Facilitate engaging learning programs for Huntswood employees.
• Deliver onboarding, systems training, soft skills and compliance modules.
• Adapt training styles to diverse learners.
• Evaluate training effectiveness and provide post-training support.
• Collaborate with stakeholders to tailor content.
• Ensure materials align with company values and objectives.
• Stay updated on product knowledge and industry changes.
• Provide coaching and mentoring to colleagues.
• Conduct training needs analysis and close gaps.
• Support Grad bay groups with real-time assistance.

Skills

Facilitation experience

US shift availability

US campaigns experience

Customer service

In-person & virtual training

Interpersonal skills

Communication & presentation

Adult learning principles

Time management

MS Teams / MS Office

Tools

MS Teams

MS Office

Job description

Please note: Please note this will be supporting US working hours - Working patterns will sit between 13:00-23:00 Monday to Friday. Please also note: This post is a 6 Months fixed term contract - Start date will be 12th October. We have a fantastic opportunity for a passionate Learning & Development Facilitator to deliver transformative learning experiences that inspire growth, build capability, and drive performance across Huntswood. In this role, you'll bring energy, creativity, and expertise to every session, helping our people unlock their potential and thrive in a fast-paced, purpose-driven environment.

Responsibilities

• Facilitate engaging and effective learning programs for Huntswood employees, focused on improving their knowledge, skills, and performance.
• Deliver a variety of training modules, including onboarding, systems training, soft skills, and compliance.
• Adapt training styles and methods to suit different learning needs and preferences of participants.
• Evaluate training effectiveness and provide post-training support to ensure continuous learning and application of skills.
• Collaborate with stakeholders and subject matter experts to customize training content as needed.
• Ensure that all training materials align with company values, business objectives and client specific requirements.
• Keep up to date with product knowledge and business changes to ensure training remains relevant.
• Provide ongoing coaching and mentoring to colleagues to support their development.
• Conduct training needs analysis and ensure identified gaps in understanding are rectified accordingly.
• Support with Grad bay groups when not in formal training and provide real time assistance to queries.

Minimum Requirments/Competencies

• Must have some form of facilitation based experience 2 years + Minimum
• Applicants must be able to support US working shifts during this time
• Experience of facilitating campaigns in the US space is essential for this post
• Previous experiences in customer services is an advantage.
• Ability to deliver high-quality training sessions both in person and virtually.
• Strong interpersonal skills with the ability to engage and motivate diverse teams.
• Excellent communication and presentation skills.
• Familiarity with adult learning principles and various training methodologies.
• Good organizational and time-management skills.
• Ability to adapt to a fast-paced, dynamic environment and stay updated with product and industry developments.
• Strong understanding of MS Office suite of applications including MS Teams or other virtual platforms as required where a substantial part of training occurs for training and upskilling groups continuously.

Key Performance areas

1. Onboarding & Training Delivery
2. Training Needs Analysis
3. Learning Program Design & Development
4. Assessment & Evaluation
5. Stakeholder Engagement
6. Learning Management System (LMS) Administration
7. Continuous Improvement & Innovation
8. Compliance & Record-Keeping
9. Reporting

Interview Process

This will be a two‑stage interview process: Stage 1 will be an initial conversation with the Head of Training, focusing on functional expertise and core competencies. Stage 2 will be with the Director of Training and will further assess key competencies, behavioural capability, and industry‑leading experience.

Core Behaviours

At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients. The job holder should be able to demonstrate the following behaviours that bring our values to life:

Deliver WOW!

• Own it — take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create “WoW” moments for your customers every time.

Servant Leadership

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

Winning Mindset

• Bring your A‑game every day.
• Passion is contagious- work everyday like it is your first day on the job.

Strive for Greater

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

“It’s not just about what we do, but how we do it — our behaviours are what make us special.”