Learning Consultant

Hollard Insurance Company; Johannesburg; On-site; ZAR 320,000 - 460,000; Full time

Job summary

Hollard Insurance Company seeks a Learning Consultant: Personal & Commercial Lines to own broker learning strategy, conduct needs analyses, and design targeted L&D interventions. You will coordinate delivery through Product Trainers and manage LMS data to ensure compliant, measurable learning aligned to regulatory standards.

You will build trusted partnerships with brokerage leaders, translate insights into learning pathways, and deliver dashboards on uptake, completion, and outcomes across

Qualifications

• Trainings and development strategy implementation.

Responsibilities

• Serve as the primary Learning & Development point of contact for allocated brokerages, building trusted relationships with Brokerage Principals, Sales Team Leaders, Underwriting Leads, and Claims Leads.
• Conduct structured Training Needs Analyses using surveys, interviews, performance data, claims insights, and underwriting referral patterns to identify capability gaps.
• Translate identified needs into brokerage-specific learning pathways covering product knowledge, CPD, broader skills development, and micro-learning.
• Recommend the right learning approach for different audiences, from Microsoft Teams webinars and in-person workshops to online self-paced learning.
• Coordinate training calendars, invitations, and follow-ups with Product Trainers and the Training Administrator while maintaining quality and brand standards.
• Brief Product Trainers on brokerage context, priorities, and identified learning requirements to ensure training is targeted and relevant.
• Work with the Internal Training Coordinator to maintain accurate broker profiles and learning information on the LMS.
• Track broker learning progress across online and virtual programmes, including training uptake, completion, and assessment performance.
• Maintain accurate broker learning data across segments, roles, competencies, invitations, attendance, and learner feedback.
• Gather learning insights through pulse surveys and session feedback, working with Sales, Underwriting, and Claims teams to identify evolving development needs
• Turn feedback and performance insights into recommendations for new or improved learning interventions.
• Provide monthly learning dashboards covering adoption, completion, assessment performance, and overall satisfaction feedback.
• Help ensure learning remains relevant, measurable, appropriately targeted, and aligned to regulatory and governance requirements.

Job description

Learning in insurance is about more than delivering training.

It’s about understanding where capability gaps exist, creating learning experiences that address them, and making sure brokers have the product knowledge, regulatory understanding, and practical skills they need to succeed.

We’re looking for a Learning Consultant: Personal & Commercial Lines who understands that.

This role is the relationship owner for assigned brokerages and the front-line learning strategist responsible for understanding their development needs. You’ll conduct ongoing Training Needs Analyses, create tailored learning plans, coordinate delivery through Product Trainers and the LMS, and use data and feedback to ensure learning is relevant, measurable, and compliant.

What You'll Be Trusted To Own

This is more than a training coordination role.

It's about becoming a trusted learning partner to brokerages, understanding what their people need to perform at their best, and turning those insights into targeted learning interventions that make a measurable difference.

You’ll

• Serve as the primary Learning & Development point of contact for allocated brokerages, building trusted relationships with Brokerage Principals, Sales Team Leaders, Underwriting Leads, and Claims Leads.
• Conduct structured Training Needs Analyses using surveys, interviews, performance data, claims insights, and underwriting referral patterns to identify capability gaps.
• Translate identified needs into brokerage-specific learning pathways covering product knowledge, CPD, broader skills development, and micro-learning
• Recommend the right learning approach for different audiences, from Microsoft Teams webinars and in-person workshops to online self-paced learning.
• Coordinate training calendars, invitations, and follow-ups with Product Trainers and the Training Administrator while maintaining quality and brand standards.
• Brief Product Trainers on brokerage context, priorities, and identified learning requirements to ensure training is targeted and relevant.
• Work with the Internal Training Coordinator to maintain accurate broker profiles and learning information on the LMS.
• Track broker learning progress across online and virtual programmes, including training uptake, completion, and assessment performance.
• Maintain accurate broker learning data across segments, roles, competencies, invitations, attendance, and learner feedback.
• Gather learning insights through pulse surveys and session feedback, working with Sales, Underwriting, and Claims teams to identify evolving development needs
• Turn feedback and performance insights into recommendations for new or improved learning interventions.
• Provide monthly learning dashboards covering adoption, completion, assessment performance, and overall satisfaction feedback.
• Help ensure learning remains relevant, measurable, appropriately targeted, and aligned to regulatory and governance requirements.