Learnership - IT Technical Support

Discovery Limited; Sandton; On-site; ZAR 67,000 - 112,000; Full time

Job summary

Discovery Central Services in Gauteng invites applicants for a Learnership in IT Technical Support. The program leads to a nationally recognised FETC: IT Technical Support qualification, combining classroom study with practical workplace experience in the IT Servicing Team.

Key duties include desktop support, basic hardware engineering, and digital support within the contact centre. The role suits individuals aged 18-30 with strong English communication and solid computer skills in MS Excel and

Qualifications

• 2nd language (Minimum Level 4 – 50%).
• May have an incomplete tertiary IT qualification (advantage).
• Effective communication in written and verbal English.

Responsibilities

• Desktop support, hardware engineering, Digital Support (Contact Centre).

Skills

Problem solving

Attention to detail

Structured approach

Time management

Prioritization

Teamwork

Customer service

Adaptability

Education

Incomplete tertiary IT qualification

Second language

Tools

MS Excel

MS Outlook

Job description

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Learnership - IT Technical Support

Business Unit: Discovery Central Services

Function: Information Technology

Date: 1 Sept 2026

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose of the role

This Learnership leads to a nationally recognised FETC: IT Technical Support qualification which consists of structured learning components combined with practical/workplace experience in the IT Servicing Team.

Areas of responsibility may include but not limited to

• Desktop support, hardware engineering, Digital Support (Contact Centre)

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

• 2nd language (Minimum Level 4 – 50%)

May have an incomplete tertiary IT qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 30 years;
• Have effective communication skills in the written & verbal English language;

Possess basic computer skills mainly MS Excel & MS Outlook

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.