Learnership - Long Term Insurance (KZN)

Discovery Limited; Durban; On-site; ZAR 67,000 - 100,000; Full time

Job summary

Discovery Health invites applicants to join a Learnership program in Long Term Insurance, culminating in the FETC: Long Term Insurance NQF Level 4 qualification. The program provides structured learning with practical workplace experience in financial services.

Learners will gain exposure to client servicing, claims handling, and health benefits administration within Discovery Health. Candidates should be aged 18–25, have strong English skills, basic MS Office knowledge, and no prior formal

Qualifications

• 2nd language (Minimum Level 4 – 50%)
• Incomplete tertiary qualification (advantage)
• Ages 18–25
• No formal employment experience
• Excellent written & verbal English communication
• Basic computer skills: MS Excel & MS Outlook

Responsibilities

• Servicing key stakeholders telephonically and via other channels until queries are resolved
• Servicing members in a customer-centric way according to service principles
• Keep updated with product changes to ensure accurate servicing
• Stay current with digital servicing tools and ensure full proficiency
• Achieve and exceed key performance metrics related to service delivery

Skills

Innovative thinking

Attention to detail

Time management

Prioritization under pressure

Team work

Customer service

Education

FETC: Long Term Insurance NQF Level 4

Tools

MS Excel

MS Outlook

Job description

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Business Unit: Discovery Health

Date: 31 Aug 2026

Learnership: Long Term Insurance

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose of the role

This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Areas of responsibility may include but not limited to

• Long Term Insurance – Discovery Health:

Learners will be given exposure to the long-Term Insurance business – client servicing, claims, business Intiatives and compliance.

• Call Centre: Medical Aid client servicing, claims, new business and health benefits administration.
• Successful candidates from the Learnership Program will be responsible for but not limited to the following job functions:
• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery.

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

• 2nd language (Minimum Level 4 – 50%)

May have an incomplete tertiary qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or have a completed tertiary qualification.
• Must not have formal employment expereince. Part time informal work experience is advantageous.
• Not have completed any previous Learnership.
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.