Lead Technician & Technical Mentor

Man Automotive (South Africa) (Pty) Ltd; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Man Automotive (South Africa) (Pty) Ltd is seeking a skilled technician to identify and troubleshoot complex mechanical, electrical, or technical problems, delivering precise repairs with specialized knowledge to ensure quality service and safety.

The ideal candidate will guide and mentor less experienced technicians, raise the team’s overall skill level, and maintain clear documentation of diagnostic findings, repair procedures, parts used, and recommendations for customers.

Qualifications

• Identify and troubleshoot complex mechanical, electrical, or technical problems.
• Conduct precise repairs, requiring specialized knowledge & skills to ensure quality service & safety.
• Provide guidance, training & mentorship to less experienced technicians.
• Assist to elevate the team's overall skill level & ensure all work meets stringent quality standards.
• Liaise with customers to explain technical issues, repair processes & recommendations.
• Enhance customer satisfaction and trust.
• Keep abreast with the latest industry advancements, methods & tools via ongoing education & training.
• Maintain records and compile failure reports.
• Document diagnostic findings, repair procedures, parts used & other key details for future reference.

Responsibilities

• Identify and troubleshoot complex mechanical, electrical, or technical problems.
• Conduct precise repairs, requiring specialized knowledge & skills to ensure quality service & safety.
• Provide guidance, training & mentorship to less experienced technicians.
• Assist to elevate the team's overall skill level & ensure all work meets stringent quality standards.
• Liaise with customers to explain technical issues, repair processes & recommendations.
• Enhance customer satisfaction and trust.
• Keep abreast with the latest industry advancements, methods & tools via ongoing education & training.
• Maintain records and compile failure reports.
• Document diagnostic findings, repair procedures, parts used & other key details for future reference.

Job description

Man Automotive (South Africa) (Pty) Ltd is seeking a skilled technician to identify and troubleshoot complex mechanical, electrical, or technical problems, delivering precise repairs with specialized knowledge to ensure quality service and safety.

The ideal candidate will guide and mentor less experienced technicians, raise the team’s overall skill level, and maintain clear documentation of diagnostic findings, repair procedures, parts used, and recommendations for customers.