Lead Social Worker - Remote Engagement Specialist

Placements24; George; Hybride; ZAR 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Medical aid

Retirement fund contributions

Remote work flexibility

Professional development

Résumé du poste

Placements24 in South Africa invites a Lead Social Worker - Remote Engagement Specialist to spearhead virtual support initiatives. You will guide a team of social workers delivering accessible services to individuals and families facing complex challenges, using technology to expand reach and impact.

The role requires a MSW, SACSSP registration, and 7+ years in social work with leadership experience. You will develop remote client assessment protocols, oversee digital programs, ensure ethical

Qualifications

• Master’s degree in Social Work (MSW) or equivalent qualification
• Registered with the South African Council for Social Service Professions (SACSSP)
• Minimum 7 years of progressive experience in social work with leadership/supervisory roles

Responsabilités

• Lead, supervise, and mentor a team of remote social workers, ensuring best practices and ethical standards.
• Develop and refine protocols for remote client assessment, intervention, and follow-up care.
• Oversee implementation of digital support programs and platforms, ensuring accessibility and engagement.
• Conduct complex case management and provide expert guidance for challenging client situations.
• Monitor team performance and client outcomes, generating reports and proposing improvements.
• Facilitate virtual professional development for the social work team.

Connaissances

Leadership

Remote supervision

Case management

Digital communication tools

Stakeholder collaboration

English proficiency

Formation

MSW or equivalent

SACSSP registration

7+ years experience in social work

Outils

Video conferencing

Secure messaging

Description du poste

About the Role

Our client is seeking an experienced and compassionate Lead Social Worker - Remote Engagement Specialist to spearhead their innovative virtual support initiatives. This is a fully remote position, offering the flexibility to work from anywhere within South Africa. You will be responsible for guiding a team of social workers in delivering high-quality, accessible support services to individuals and families facing complex social challenges. The ideal candidate will possess a strong background in social work practice, exceptional leadership capabilities, and a deep understanding of how to leverage technology to foster connection and provide assistance. This role is crucial in expanding our client's reach and impact, ensuring that vital support reaches those who need it most, regardless of their geographical location. You will be at the forefront of developing new remote engagement strategies and ensuring their effective implementation, working in a collaborative and forward-thinking digital environment.

Key Responsibilities

• Lead, supervise, and mentor a team of remote social workers, ensuring adherence to best practices and ethical standards.


• Develop and refine protocols for remote client assessment, intervention, and follow-up care.


• Oversee the implementation of digital support programs and platforms, ensuring user accessibility and engagement.


• Conduct complex case management, providing expert guidance and support for challenging client situations.


• Monitor team performance and client outcomes, generating reports and proposing strategic improvements.


• Facilitate virtual professional development opportunities for the social work team.


• Collaborate with management to develop and execute organizational strategies for remote service delivery.


• Ensure compliance with all relevant legal and ethical guidelines governing social work practice.


• Act as a primary point of contact for escalated client issues requiring advanced social work expertise.


• Champion the use of technology to enhance client engagement and support delivery.

Requirements

• Master's degree in Social Work (MSW) or equivalent qualification.


• A minimum of 7 years of progressive experience in social work, with at least 2 years in a supervisory or leadership capacity.


• Registered with the South African Council for Social Service Professions (SACSSP).


• Proven experience in developing and managing remote social work programs or initiatives.


• Excellent understanding of digital communication tools and platforms (e.g., video conferencing, secure messaging).


• Strong analytical and problem-solving skills, with the ability to make sound judgments under pressure.


• Exceptional interpersonal and communication skills, with the ability to build rapport and trust virtually.


• Demonstrated ability to lead and motivate a remote team effectively.


• Commitment to upholding the highest ethical standards in social work practice.


• Proficiency in English; knowledge of additional South African languages is highly desirable.

Benefits

This position offers a highly competitive salary commensurate with experience and leadership. As a fully remote role, you will enjoy significant flexibility and the ability to work from your chosen location. Our client provides comprehensive medical aid, retirement fund contributions, and opportunities for ongoing professional growth through specialized training and development programs. You will be part of an innovative and supportive virtual team culture, with regular opportunities for online team collaboration and engagement. The company is committed to fostering employee well-being and provides resources to support a healthy remote work lifestyle.