Lead: Service Control

Coca-Cola Beverages Africa; Randburg; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Coca-Cola Beverages Africa invites applications for a Lead: Service Control to join the Enabling Technology team. The role will drive IT Service Management governance and operational control across markets, reporting to the Group Head: Technology Enablement.

You will focus on improving service quality, customer experience and performance visibility and work with teams across CCBA’s footprint in Africa.

Responsibilities

• Establish and embed IT Service Management governance across markets.

Job description

Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for a Lead: Service Control, to join the Enabling Technology team at CCBA. The role will report to the Group Head: Technology Enablement.

CCBA is the 8th largest Coca-Cola authorised bottler in the world by revenue, and the largest on the continent. It accounts for over 40% of all Coca-Cola ready-to-drink beverages sold in Africa by volume. With over 14 000 employees in Africa, CCBA group services more than 800 000 customers with a host of international and local brands. CCBA group operates in 14 countries: South Africa, Kenya, Ethiopia, Uganda, Mozambique, Namibia, Tanzania, Botswana, Zambia, Eswatini, Lesotho, Malawi and the islands of Comoros and Mayotte.

Key Purpose

To establish and embed effective IT Service Management governance, operational control and performance-management practices that improve service quality, customer experience, operational visibility, process maturity and service-provider performance across markets.