Lead : Incident Support Functions

Coca-Cola Beverages Africa; South Africa; On-site; GBP 65,000 - 100,000; Full time

Job summary

Coca-Cola Beverages Africa (CCBA) is seeking a Lead: Incident Support Functions to join the Technology Enablement team. The role will govern incident, major incident and problem management across the technology environment to rapidly restore business-critical services.

You will drive ITSM governance, root cause management and continuous service improvement to minimise disruption and recurrence, reporting to the Group Head: Technology Enablement.

Job description

Coca-Cola Beverages Africa (CCBA) presents an exciting opportunity for a Lead : Incident Support Functions to join the Technology Enablement team at CCBA. The role will report to the Group Head: Technology Enablement.

CCBA is the 8th largest Coca-Cola authorised bottler in the world by revenue, and the largest on the continent. It accounts for over 40% of all Coca-Cola ready-to-drink beverages sold in Africa by volume. With over 14 000 employees in Africa, CCBA group services more than 800 000 customers with a host of international and local brands. CCBA group operates in 14 countries: South Africa, Kenya, Ethiopia, Uganda, Mozambique, Namibia, Tanzania, Botswana, Zambia, Eswatini, Lesotho, Malawi and the islands of Comoros and Mayotte.

Key Purpose:

To lead and govern incident, major incident and problem management across the technology environment, ensuring rapid restoration of business-critical services, minimising operational disruption and reducing the recurrence of incidents through strong ITSM governance, root cause management and continuous service improvement