Head of Operations - Remote (Virtual Enterprise)

Placements24; Soweto; Hybrid; ZAR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Fully remote work arrangement

Executive benefits package

Home office allowance

Career growth opportunities

Job summary

Placements24 is seeking a visionary Head of Operations to steer a rapidly expanding virtual enterprise. This fully remote leadership role requires building scalable, dispersed teams and driving operational excellence from Soweto, Gauteng, ZA.

You will own strategic direction, budget oversight, KPI governance, and technology adoption to enhance service delivery and growth while maintaining a collaborative remote culture.

Qualifications

• MBA or Master’s in Operations Management or related field.
• 10–15 years of progressive operations leadership experience.
• Proven success in scaling remote operations.
• Strong strategic thinking and change management.
• Excellent communication and stakeholder management.

Responsibilities

• Define and execute the strategic vision for all operational activities.
• Lead and develop geographically dispersed teams.
• Oversee process design, implementation, and optimization.
• Manage operational budgets and resources.
• Establish KPIs and drive continuous improvement.
• Ensure compliance and risk management.
• Collaborate with executives to align operations with goals.
• Drive adoption of technology to enhance scalability.
• Deliver exceptional service and customer experience.

Skills

Strategic leadership

Change management

Communication

Remote collaboration

Education

MBA or Master’s degree in Operations Management

Tools

ERP systems

Project management tools

Job description

About the Role

Our client is searching for a visionary and highly accomplished Head of Operations to lead their expanding virtual enterprise. This is a paramount, fully remote leadership role responsible for the strategic direction, execution, and optimization of all operational functions. The ideal candidate will possess a profound understanding of building and scaling operations in a digital-first environment, with a proven ability to manage complex, dispersed teams and drive significant business growth. This position is based out of Soweto, Gauteng, ZA , but operates entirely remotely, offering unparalleled autonomy and flexibility. We are committed to cultivating a robust, collaborative remote culture where operational excellence is paramount. This is a unique opportunity to architect and lead the operational backbone of a cutting-edge virtual organization.

Key Responsibilities

• Define and execute the strategic vision for all operational activities across the virtual enterprise.
• Lead, mentor, and develop high-performing, geographically dispersed operational teams.
• Oversee all aspects of operational efficiency, including process design, implementation, and optimization.
• Develop and manage comprehensive operational budgets and resource allocation plans.
• Establish and monitor key performance indicators (KPIs) to ensure operational effectiveness and drive continuous improvement.
• Implement robust risk management strategies and ensure compliance with all relevant regulations.
• Foster a culture of innovation, collaboration, and accountability within the remote operational structure.
• Collaborate closely with executive leadership to align operational strategies with business goals.
• Drive the adoption of technology and tools to enhance operational capabilities and scalability.
• Ensure seamless service delivery and exceptional customer experience.

Requirements

• MBA or Master's degree in Operations Management, Business Administration, or a related field.
• 10-15 years of progressive experience in operations leadership, with a significant focus on managing large-scale, remote operations.
• Proven success in scaling operations and driving significant growth in a virtual environment.
• Exceptional strategic thinking, leadership, and change management capabilities.
• Deep understanding of operational best practices, process optimization, and project management.
• Outstanding communication, negotiation, and interpersonal skills.
• Proficiency with modern operational technologies and remote collaboration tools.
• Ability to thrive in a fast-paced, dynamic, and fully remote work setting.
• Must be legally authorized to work in South Africa.

Benefits

• Executive-level annual salary of R .
• Fully remote work arrangement, offering maximum flexibility and work-life integration.
• Significant opportunities for strategic impact and leadership development.
• Opportunity to shape the future of a rapidly growing virtual enterprise.
• Comprehensive executive benefits package, including health and retirement provisions.
• Allowance for home office setup and ongoing expenses.