Lead Associate - Admin

WNS Global Services; Cape Town; On-site; ZAR 420,000 - 700,000; Full time

Job summary

WNS, a Capgemini company, in Cape Town seeks an experienced Facilities Manager to ensure client continuity in a safe, healthy environment. You will oversee day-to-day operations, manage on-site staff and coordinate with service providers, vendors, landlords, and local authorities.

The role requires a facilities management background, strong project management, and the ability to work independently under pressure.

Qualifications

• Matric/Grade 12 certificate preferred.
• Facilities management background required.
• Experience in project management.
• Computer literate; proficient with Microsoft Office.
• Health and safety knowledge.

Responsibilities

• Ensure client business continuity in a safe, healthy environment.
• Oversee day-to-day facilities operations and on-site staff.
• Coordinate with service providers, vendors, landlords and authorities.
• Prepare weekly and monthly reports; attend meetings.
• Ensure audits are completed and issues rectified.

Skills

Facilities management

Project management

Health and safety

Staff management

Computer literacy

Microsoft Office

Communication

Team leadership

Ability to work under pressure

Education

Matric/Grade 12 certificate

Tools

Microsoft Office

Job description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

To ensure that the client has business continuity in a safe and healthy environment. To ensure that facilities day to day operations are completed satisfactorily by the appropriate personal. Ensure that staff is proactive. Ensure that regular audits are completed and that the concerns found are rectified. Communicate regular with manager and complete weekly and monthly reports. File all documents and have it on hand for audits.Have weekly meetings with onsite staff. Have monthly meetings with suppliers and raise concerns. Ensure that all scheduled work is completed as per scope and that all required documents are received. Oversee all onsite contractors and supervise onsite Facilities operations. Communicate regularly with superior on on-going operations raise any concerns immediately. To be the communication centre and coordinate all services with Service Providers, Vendors, Contractors, Landlords, Local Authorities & Suppliers.

Qualifications

• Essential
• Matric/Grade 12 Certificate Preferred
• Facilities Management background
• Project Management
• Computer literate. Microsoft office.

6. EXPERIENCE REQUIRED

• At least 5 years’ experience
• Be able to work independently
• Facilities back ground
• Health and safety
• Project Management experience
• General building
• Computer literate
• Staff management

OWLEDGE AND SKILLS REQUIRED

• Basic office skills
• Computer literate
• Friendly personality
• Team person
• Strong personality essential
• Customer service orientation
• Pride
• Hunger to exceed
• Leadership skills
• Motivated
• Able to work under pressure

8. Behavioral Traits Required

• Formulate strategies and concepts
• Planning
• Know the industry
• Does the extra mile

9. Other Specific Requirements

• Adapt to system changes
• Adapt to structural changes
• Adapt to company restructuring
• Be flexible with the demands required from Facilities department and business
• Be a team member
• Be available on standby/contactable