Last Mile Hub Lead: Elevate Delivery Experience

Bash.com; Johannesburg; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Top pay

Growth opportunities

Flexible hours

Shopping perks

Job summary

Bash is South Africa’s largest omnichannel shopping platform. We are seeking a Last Mile Hub Coordinator to collaborate with the Hub Manager to ensure exceptional delivery experiences.

You will manage outbound and inbound parcels, lead teams, and improve courier reliability, with a focus on customer satisfaction and operational excellence. Weekend shifts and travel may be required as part of the role.

Qualifications

• 1+ years in supply chain operations execution.
• Ability to lead and manage teams.
• Reliable transport and willingness to travel.
• Strong communication and multitasking under pressure.
• Comfort with weekend shifts and rotational hours.

Responsibilities

• Oversee outbound and inbound parcels from collection to delivery while following SOPs.
• Lead inbound and outbound teams to ensure smooth operations and timely handling.
• Monitor courier reliability to meet delivery targets.
• Investigate courier and customer complaints with the Last Mile Delivery Support Agent.
• Implement incentive programs for drivers and hub runners to boost performance.
• Maintain communication with internal teams, drivers, and support agents.
• Drive efficiency in parcel management and route execution.
• Consolidate parcels based on delivery routes and courier supply.
• Recruit, vet and train couriers.
• Step in operationally wherever needed.

Skills

Team leadership

Operations management

Courier coordination

Customer service

Communication skills

Job description

Bash is South Africa’s largest omnichannel shopping platform. We are seeking a Last Mile Hub Coordinator to collaborate with the Hub Manager to ensure exceptional delivery experiences.

You will manage outbound and inbound parcels, lead teams, and improve courier reliability, with a focus on customer satisfaction and operational excellence. Weekend shifts and travel may be required as part of the role.