Last Mile Hub Coordinator

Bash.Com; Johannesburg; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Top pay

Growth opportunities

Flexible hours

Shopping perks

Job summary

Bash is South Africa’s largest omnichannel shopping platform. We are seeking a Last Mile Hub Coordinator to collaborate with the Hub Manager to ensure exceptional delivery experiences.

You will manage outbound and inbound parcels, lead teams, and improve courier reliability, with a focus on customer satisfaction and operational excellence. Weekend shifts and travel may be required as part of the role.

Qualifications

• 1+ years in supply chain operations execution.
• Ability to lead and manage teams.
• Reliable transport and willingness to travel.
• Strong communication and multitasking under pressure.
• Comfort with weekend shifts and rotational hours.

Responsibilities

• Oversee outbound and inbound parcels from collection to delivery while following SOPs.
• Lead inbound and outbound teams to ensure smooth operations and timely handling.
• Monitor courier reliability to meet delivery targets.
• Investigate courier and customer complaints with the Last Mile Delivery Support Agent.
• Implement incentive programs for drivers and hub runners to boost performance.
• Maintain communication with internal teams, drivers, and support agents.
• Drive efficiency in parcel management and route execution.
• Consolidate parcels based on delivery routes and courier supply.
• Recruit, vet and train couriers.
• Step in operationally wherever needed.

Skills

Team leadership

Operations management

Courier coordination

Customer service

Communication skills

Job description

WE ARE BASH

Bash is South Africa’s largest omnichannel shopping platform. We connect over 500 brands across the physical and digital world, for millions of South Africans, every day. We’re building something with real scale and real consequence.

We’re founder led, a team of true owners and humble learners. We work hard, hold a high bar, and show up for each other. The problems aren’t easy and the pace is real but when you break through, the impact is felt across the business and by the customers who rely on us.

If that sounds like the kind of place where you’d do the best work of your career , we’d like to meet you.

As a Last Mile Hub Coordinator at Bash delivery. Your success is defined by your pivotal role in collaborating closely with the Hub Manager to ensure an exceptional delivery experience. Your focus on efficient operations, customer-centricity, and continuous improvement sets the foundation for success. You play a crucial part in the team, working collaboratively to address and resolve issues, achieve operational excellence and maintain a commitment to customer satisfaction.

WHAT YOU’LL DO

• Efficiently manage both outbound and inbound parcels, overseeing the entire process from collection to delivery, ensuring the adherence of SOPs
• Lead and manage the inbound and outbound teams to ensure smooth operations and timely parcel handling
• Consistently monitor and ensure courier reliability to meet and maintain delivery targets
• Work closely with the Last Mile Delivery Support Agent and Hub Manager to investigate and resolve courier and customer complaints promptly
• Execute follow-up procedures to address and rectify issues raised by couriers and customers
• Collaborate with the Hub Manager to implement incentive programs for drivers and hub runners to boost performance and motivation.
• Maintain effective communication channels with internal teams, drivers, and support agents to address issues and ensure smooth operations
• Drive efficiency in all tasks related to parcel management, collection and delivery processes
• Execute parcel consolidation by receiving parcels and verifying the accuracy of the parcel details and subsequently consolidating parcels based on delivery routes and courier supply
• Effectively manage courier supply by executing courier recruitment, vetting and training
• Be ready to step-in operationally wherever the need may be required

WHO YOU ARE:

This job is for you if you have:

• 1+ years of experience in supply chain operations execution
• Demonstrated ability to lead and manage teams for efficient operations
• Reliable transport and are flexible to travel
• Great communication and interpersonal skills to collaborate with a wide variety of people
• Great organisational skills, are able to multitask and effectively prioritise under pressure
• Excellent problem-solving skills and the ability to address issues promptly
• Good IT skills and are comfortable to work on various software packages
• Are comfortable working over weekends and on a shift rotational basis
• A commitment to ensuring an exceptional delivery experience for customers

One or more of the following will help you stand out:

• Have a true passion for outstanding customer service
• A proven record of thriving in a high-paced, cross-functional team environment
• Proven experience in developing and implementing efficient SOP’s
• Experience in an e-commerce environment

JOINING THE BASH TEAM

We believe in autonomy and self-driven individuals who thrive within some uncertainty so that they can fill those gaps with their uniqueness. The qualities that allow you to thrive are curiosity, proactivity and a bias to action. If you are these things, joining the Bash team will catapult your career and ensure you do the best work, pushing past your preconceived boundaries.

We don’t believe in padding this section with things that sound good on paper. Here’s what working at Bash actually looks like:

BASH PERKS

The people around you. We hire to a high standard, and you’ll feel it. The talent at Bash will push your thinking, raise your game, and genuinely surprise you.

Real growth. A place that expands what you’re capable of. You’ll own more, stretch further, and build in ways a traditional corporate can’t offer.

Top-of-market pay. The best people, in the right roles, earning at the top tier.

Time that’s yours. We are flexible and don’t measure time. We look at output.

Shopping perks. An exclusive discount across 500+ brands in-store and on bash.com.