L2 M365 Support Engineer

Uptime Solutions Ltd; Johannesburg; Remote; ZAR 386,000 - 462,000; Full time

Benefits offered by this job

Benefits

Job summary

Uptime Solutions Ltd. is seeking an experienced Microsoft 365 specialist to provide advanced support for Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.

This is a fully remote, in-country SA contract with a monthly salary of around R38,000 plus benefits, and opportunities to optimize tenant configurations and security policies for a cloud-first enterprise environment. You will lead incident responses, manage identity and access via Entra ID, deploy Intune/Autopilot baselines,

Responsibilities

• Provide advanced technical support for Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive, Intune).
• Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment.
• Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads.
• Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools.
• Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication.
• Deploy and manage endpoint configurations and security baselines using Intune and Autopilot.
• Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance.
• Apply advanced AI-driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency.
• Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules.
• Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements.
• Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms.]
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Job description

Hours - East Coast US - 8 am - 5 pm

Permanent in-country SA contract

Fully remote

Salary: R38,000 plus R2,000 in benefits.

Responsibilities:

• Provide advanced technical support for Microsoft 365 services, including:
  • Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
• Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment.
• Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads.
• Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools.
• Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication.
• Deploy and manage endpoint configurations and security baselines using Intune and Autopilot.
• Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance.
• Apply advanced AI-driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency.
• Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules.
• Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements.
• Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms.