L'Oréal SA_ E-Commerce Specialist

L'Oréal; Johannesburg; On-site; ZAR 520,000 - 760,000; Full time

Job summary

L'Oréal in Johannesburg is seeking an E-Commerce Specialist for Sub-Saharan Africa to drive digital commerce growth, strategy, and execution across SSA channels. You will collaborate with local market teams, marketing, supply chain, and partners to accelerate online sales and optimize the digital shelf.

The role emphasizes delivering seamless consumer experiences across ecommerce channels and requires strong analytical, PM, and stakeholder management skills to monitor performance and identify

Qualifications

• Bachelor’s degree in Business, Marketing, Digital Commerce, or related field.
• Proven ecommerce, digital marketing, or omnichannel retail experience.
• Strong understanding of SSA digital landscape and consumer behavior.
• Analytical skills with data analysis, performance tracking, and reporting.

Responsibilities

• Support implementation of regional ecommerce strategy aligned with global objectives.
• Monitor online sales, traffic, conversion, and ROI across partners.
• Ensure product content, catalog management, SEO, and merchandising on partner sites.
• Collaborate with Supply Chain, Marketing, and Customer Care on fulfillment and stock.
• Track KPIs and report performance to leadership.

Skills

Ecommerce strategy

Data analysis

Project management

Stakeholder management

Education

Bachelor’s degree in Business/Marketing/Digital Commerce

Job description

E-Commerce Specialist

The Ecommerce Specialist for Sub-Saharan Africa is responsible for driving the digital commerce growth, strategy, and execution across the SSA zone. This role collaborates closely with local market teams, marketing, supply chain, and commercial partners to accelerate online sales, optimize digital shelf performance, and deliver seamless consumer experiences across various ecommerce channels and pure-players.

Location: Woodmead, South Africa

Reporting To: E-Commerce Manager: SSA

Key Responsibilities

• Ecommerce Strategy & Execution: Support the implementation of the regional ecommerce strategy aligned with Zone and Global business objectives.
• Commercial & P&L Management: Monitor online sales performance, traffic, conversion rates, and ROI across key retail partners and platforms.
• Digital Shelf & Merchandising: Ensure best-in-class product content, catalog management, search optimization (SEO/retail media), and visual merchandising across partner sites.
• Cross-functional Collaboration: Partner with Supply Chain, Marketing, and Customer Care to ensure smooth order fulfillment, stock availability, and promotional alignment.
• Performance Analytics: Track and analyze key performance indicators (KPIs) to identify growth opportunities, address bottlenecks, and report on performance to leadership.

Requirements

• Relevant bachelor’s degree in Business, Marketing, Digital Commerce, or a related field.
• Proven experience in ecommerce, digital marketing, or omnichannel retail (beauty or FMCG industry preferred).
• Strong understanding of the Sub-Saharan Africa digital landscape, retail partners, and consumer behavior.
• Excellent analytical skills with proficiency in data analysis, performance tracking, and reporting tools.
• Strong project management, communication, and stakeholder management skills.

L'Oréal Competencies

• Acts with sensitivity to the métier of L'Oréal: Embodies the L'Oréal culture and values.
• Achieves results, with integrity: Focuses on impactful outcomes while adhering to ethical standards.
• Manages complexity: Navigates ambiguous and complex situations effectively.
• Interacts effectively: Builds strong relationships and communicates with impact.
• Innovates: Generates new ideas and embraces change to drive business forward.
• Shows entrepreneurship: Takes initiative and ownership, demonstrating a business-owner mindset.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability. We adhere to all local Labour Relations legislation.