Klipboard Money Analyst

Klipboard; Johannesburg; On-site; ZAR 167,400 - 279,000; Full time

Job summary

A dynamic software solutions company is seeking a Klipboard Money Analyst in Johannesburg, South Africa. This entry-level role involves providing technical support to customers, onboarding them with various payment services, and troubleshooting issues related to payment processing systems. Candidates with strong problem-solving skills and an eagerness to learn about software and customer support are encouraged to apply. The position offers an opportunity to grow within a fast-paced environment.

Qualifications

• Ability to onboard customers for diverse payment services.
• Skilled in providing technical support and assistance.
• Experience with transaction reconciliation and problem solving.

Responsibilities

• Develop and maintain ERPOne modules using KCML.
• Collaborate within a Scrum squad to deliver ERP features.
• Write clean, maintainable, and well-tested code.
• Contribute to team process improvement and technical practices.

Skills

Customer onboarding with payment services

Technical assistance for payment processing

Transaction and payout reconciliation

Documentation of processes and solutions

Investigation and resolution of technical issues

Troubleshooting payment systems

Job description

Klipboard Money Analyst

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Company Overview

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients that includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high-performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Role Details

Klipboard is growing rapidly and new opportunities are available. It is an extremely exciting time to join our business!

Key Responsibilities

• Develop and maintain ERPOne modules using KCML
• Collaborate within a Scrum squad to deliver high-quality, scalable ERP features
• Participate in sprint planning, reviews, and retrospectives
• Write clean, maintainable, and well-tested code
• Work closely with Product, QA, and other engineers to deliver end-to-end solutions
• Contribute to continuous improvement of team processes and technical practices

Skills, Knowledge and Experience

• Onboard customers with different payment services from the Klipboard Money portfolio
• Provide ongoing support: Offer technical assistance to customers regarding payment processing and device issues, ensuring that all queries are resolved promptly and professionally
• Reconciliation: Aid our users with transaction and payout queries
• Knowledge sharing: Contribute to the support knowledge base by documenting processes, solutions, and troubleshooting steps for common payment-related issues
• Problem resolution: Investigate and resolve technical issues related to payment processing, ensuring minimal disruption to customer operations
• Payment system troubleshooting: Work with customers and other support teams to identify and resolve issues with payment terminals, card reader devices, and POS integrations

Company Info

Klipboard is the new brand for Kerridge Commercial Systems, bringing together expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices worldwide and are looking for talented individuals to join our growing teams.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Business Development and Sales

Industries

• Software Development

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments, and/or support during the interview and offer process, please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognize that skills and experience come in many forms, and we encourage you to apply even if you don't meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CVs from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.