Key Client Executive

Babcock International Group - Africa; Gauteng; On-site; ZAR 2,400,000 - 3,400,000; Full time

Job summary

Babcock International Group - Africa is seeking an experienced senior manager to manage and grow strategic customer accounts, aligning commercial and operational objectives across the Africa business.

The role focuses on developing enduring relationships with key stakeholders, driving revenue growth, and guiding cross-functional teams to deliver on commitments while navigating public-sector processes and regulatory developments.

Qualifications

• Bachelor's Degree in Business Management, Engineering, Commerce or related field.
• Postgraduate qualification or MBA is advantageous.
• Minimum 15 years' experience in the Engineering, Steam Power Generation or construction industry.
• Proven ability to manage strategic customer relationships and achieve commercial targets.
• Demonstrated leadership potential and ability to lead cross-functional teams.
• Good understanding of legislative processes across national, provincial and municipal government.
• Exposure to traditional leadership, community engagement and complex public-sector stakeholders would be particularly valuable.

Responsibilities

• Manage strategic customer portfolio as principal relationship owner and trusted advisor.
• Develop and execute key account strategies to drive revenue growth, profitability, customer retention and long-term business sustainability.
• Build and strengthen executive-level relationships with key stakeholders to enhance collaboration, customer satisfaction and business opportunities.
• Monitor legislative and regulatory developments and engage in advocacy, public policy and stakeholder relations activities where relevant to the business.
• Engagement with complex public sector stakeholder and maintain effective relationships across government and regulatory bodies.
• Monitor customer satisfaction and resolve service-related issues.
• Act as the voice of the customer within the organisation, ensuring customer requirements are effectively communicated and addressed across all business functions.
• Monitor market trends, competitor activities and customer requirements to identify new business opportunities.
• Support the negotiation, renewal and execution of commercial agreements, ensuring contractual compliance and successful delivery of commitments.
• Support the Africa business in executing growth strategy and expanding market opportunities.
• Contribute to business planning, budgeting, forecasting and strategic decision-making.
• Collaborate with Operations, Commercial, Engineering and Finance to deliver customer solutions.

Skills

Strategic account management

Customer relationship management

Leadership

Cross-functional teamwork

Public sector stakeholder engagement

Education

Bachelor's degree

MBA advantageous

Job description

To manage and grow strategic customer accounts while supporting the commercial and operational objectives of the Africa business. The role is responsible for developing and maintaining key customer relationships, driving business growth and contributing to the commercial management, operational performance, financial success and strategic direction of the group.

• Bachelor's Degree in Business Management, Engineering, Commerce or a related field
• Postgraduate qualification or MBA is advantageous.
• Minimum 15 years' experience in the Engineering, Steam Power Generation or construction industry.
• Proven ability to manage strategic customer relationships and achieve commercial targets.
• Demonstrated leadership potential and ability to lead cross-functional teams
• Good understanding of legislative processes across national, provincial and municipal government
• Exposure to traditional leadership, community engagement and complex public-sector stakeholders would be particularly valuable

Duties and Responsibilities

• Manage strategic customer portfolio serving as the principal relationship owner and trusted advisor.
• Develop and execute key account strategies to drive revenue growth, profitability, customer retention and long-term business sustainability.
• Build, maintain and strengthen executive-level relationships with key stakeholders to enhance collaboration, customer satisfaction and business opportunities.
• Monitor legislative and regulatory developments and engage in advocacy, public policy and stakeholder relations activities where relevant to the business
• Engagement with complex public sector stakeholder and maintain effective relationships across government and regulatory bodies.
• Monitor customer satisfaction and resolve service-related issues.
• Act as the voice of the customer within the organisation, ensuring customer requirements are effectively communicated and addressed across all business functions.
• Monitor market trends, competitor activities and customer requirements to identify new business opportunities.
• Support the negotiation, renewal and execution of commercial agreements, ensuring contractual compliance and successful delivery of commitments.
• Support the Africa business in executing growth strategy and expanding market opportunities.
• Contribute to business planning, budgeting, forecasting and strategic decision-making.
• Collaborate with Operations, Commercial, Engineering and Finance to deliver customer solutions.