Key Account Representative

ZA01 Innovative Water Care SA Holding (Pty) Ltd; Durban; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Solenis in Durban, South Africa, is seeking a field sales professional to drive regional sales targets through retailer engagement and active merchandising. You will manage calls, promotions, stock availability, and store layouts while leveraging Salesforce to track performance and push growth.

The role emphasizes relationship building, quick problem resolution, and effective planogram execution to maximize in-store sales and ROI.

Responsibilities

• Achieve monthly sales budgets and communicate targets to merchandisers and field marketers.
• Increase store volumes to meet the region's sales budget and drive promotions.
• Maintain regular customer calls and build relationships at all levels.
• Monitor stock levels, optimize availability, and manage planograms and promotions.
• Track daily sales using Salesforce.com and other tools; report variances to management.

Skills

Sales

Negotiation

CRM

Route planning

Store visits

Tools

Salesforce

Job description

Achieve Monthly Sales Budgets Understand and communicate sales targets to merchandiser & Field Marketers.

Increase volumes in store to ensure the achievement of the region’s sales budget.

Actively seek new business opportunities.

Maintain a regular customer call route as per pre-determined route list.

Consistent quality checks respond to poor quality or damaged stock.

Ensure stock rotation.

Ensure stock pressure is applied.

Ensure forward share reflects ROS.

Ensure out of stocks are limited.

Optimize stock levels, monitor slow/fast sellers and take appropriate action.

Building and maintaining relationships with customers at all levels.

Drive ad-hoc promotions to increase sales within parameters as set out by Regional Sales Manager.

Negotiations of additional display space and hands on activity with erecting safe displays.

Monitor sales daily with the use of Salesforce.com and other tools.

Minimize credit notes.

Ensure correct product availability: Ensure that all ranged products are available on shelf.

Communicate any opportunities to maximise sales and growth in store.

Ensure that approved planograms and category flows are implemented and maintained.

Communicate all Competitor non-conformance to the approved layout to Regional Manager.

Provide feedback to Key Accounts with regards to forward share changes.

Ensure that order quantities are optimal to support the approved shelf layouts and promotional activity.

Price Management Monitoring of recommended selling pricing.

Investigating identified discrepancies.

Report any deviations to the Regional Manager as soon as noted.

Check PI labels and replace any outdated / missing ones with new store generated labels at each call Promotional Activity at Store level Manage promotional activity and facilitate the implementation of agreed promotion grids.

Ensure sufficient stock has been ordered within required timeframes and ensure POS to stores.

Reporting any successes and concerns to Management.

Negotiate additional store level promotional activities, making creative use of allocated resources, whilst operating within defined parameters Trade Responsible Care (TRC) Comply to all safety rules and safe job practices.

Report all accidents/incidents/injuries immediately to his/her supervisor, no matter how small.

Attend and participate in safety (RC) meetings.

Report all unsafe conditions to his/her Supervisor.

Keep his / her work area clean and neat (Maintain good housekeeping standards).

Ensure all Trade Responsible Care training is done with all customers and completed within specified dates.

Ensure all necessary documentation is submitted to management via the required systems.

Ensure daily compliance with TRC principles, communicating deviations to Management as/when they occur.

CRM Program Track all daily activities on Salesforce.com providing information as set out by RSM within time frame set.

Maintain customer data base – i.e., names, contact details.

New Store openings Build relationship with Store Manager and personnel.

Ensure all TRC training and relevant tools associated has been implemented before the opening of the store.

Request and implement agreed planogram.

Ensure that all stock issues are resolved.

Management of Merchandising Staff Ensure accurate in-store administration.

Manage performance of Merchandisers.

Ensure adherence to dress code.

Complete monthly Casual Staff time sheets and submit to Management by set cut off time.

Perform other all / any other duties as assigned.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team. Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media.