Junior Support Administrator

MVIA; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MVIA is seeking a Junior Support Administrator in the Western Cape, South Africa. This entry-level role offers a path into IT support and administration with a strong learning curve in a fast-paced environment.

The successful candidate will handle first-line technical and administrative tasks, respond to requests via email/phone/ticketing systems, and assist with user account setup, permissions, and access. Training will cover backups, system maintenance, and issue escalation as needed.

Qualifications

• Entry-level role suitable for someone starting their career in IT support or administration.
• Strong willingness to learn and grow in a fast-paced environment.

Responsibilities

• Provide first-line technical and administrative support to staff or clients.
• Respond to support requests via email, phone, or ticketing systems.
• Troubleshoot basic IT issues (hardware, software, network access).
• Assist with user account setup, permissions, and system access.
• Maintain accurate records of issues and resolutions.
• Support system updates, backups, and routine maintenance tasks.
• Escalate complex issues to senior team members when necessary.

Skills

IT Support Basics

Customer Service

Troubleshooting

Account Management

Tools

Ticketing systems

Job description

We're looking for a motivated and detail-oriented Junior Support Administrator to join our team. This is an entry-level role ideal for someone starting their career in IT Support or administration, with a strong willingness to learn and grow in a fast-paced environment.

Responsibilities

• Provide first-line technical and administrative support to staff or clients
• Respond to support requests via email, phone, or ticketing systems
• Troubleshoot basic IT issues (hardware, software, network access)
• Assist with user account setup, permissions, and system access
• Maintain accurate records of issues and resolutions
• Support system updates, backups, and routine maintenance tasks
• Escalate complex issues to senior team members when necessary