Junior Scholarly Journals Editorial Coordinator

Persona Staff; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Persona Staff is seeking a detail-oriented editorial support professional to conduct manuscript quality checks and apply standard procedures to improve customer experience. The role involves liaising with editors and authors, updating the workflow system, and ensuring timely progress across tasks.

The ideal candidate has an undergraduate degree in English and Linguistics, strong English communication skills, and solid MS Office proficiency to manage documents and correspondence within a

Qualifications

• A relevant undergraduate degree is required (e.g., bachelor’s degree in English and Linguistics).
• Customer service experience is required.
• Strong written and verbal communication skills in English are essential.
• MS Office skills, especially Word, Excel and Outlook, are required.

Responsibilities

• Conduct initial manuscript quality and permission checks.
• Implement checks (e.g., checklists, plagiarism) to evaluate work quality and take corrective action.
• Apply standard procedures to manuscripts to enhance customer experience, including routine updates and updating user profiles.
• Transmit actions or decisions on manuscripts into the workflow management system.
• Monitor timeliness against target timelines and resolve delays.
• Maintain versioning and sound record-keeping on electronic documents.

Skills

Customer service

Strong communication

English proficiency

Time management

Project management

Teamwork

Independence

Education

Bachelor's degree in English and Linguistics

Tools

MS Word

Excel

Outlook

Job description

Responsibilities

• Conduct initial manuscript quality and permission checks.
• Implement checks (e.g., checklists, plagiarism etc.) on various process points and documents to evaluate the standard of work/task. Take corrective action if the manuscript deviates from the standard required.
• Apply standard procedures to manuscripts allocated to enhance customer experience (e.g., routine email updates, updating user profiles).
• Transmit actions, tasks, or decisions from the Editor-in-Chief/Commissioning Editor/Section Editor/Guest Editors onto the workflow management system.
• Monitor timeliness of work/task against average desired timelines and take corrective action to resolve delays.
• Transfer (e.g., masking), apply versioning and sound record-keeping on electronic documents at various process points.
• Liaising with authors, editors and reviewers and providing support with publishing-related queries on using and navigating the workflow management system, as well as managing the online submission system and inbox.

Requirements

• A relevant undergraduate degree, e.g., bachelor's degree in English and Linguistics
• Customer service experience
• Strong communication skills - both written and verbal
• Excellent English (read, write, understand, and speak) language skills are a requirement
• Good language skills in any of the following official South African languages would be advantageous: Afrikaans, isiZulu, isiXhosa, Sesotho, Sepedi, Setswana (understand and read)
• Excellent MS Office skills (especially in MS Word, Excel, and Outlook)
• Highly organised and self-motivated, with strong time-management and project management skills
• Able to work well under pressure in an open-plan environment
• Able to work independently and as part of a team

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