Editorial Coordinator - Scholarly Journals & Manuscript Workflow

Persona Staff; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Persona Staff is seeking a detail-oriented editorial support professional to conduct manuscript quality checks and apply standard procedures to improve customer experience. The role involves liaising with editors and authors, updating the workflow system, and ensuring timely progress across tasks.

The ideal candidate has an undergraduate degree in English and Linguistics, strong English communication skills, and solid MS Office proficiency to manage documents and correspondence within a

Qualifications

• A relevant undergraduate degree is required (e.g., bachelor’s degree in English and Linguistics).
• Customer service experience is required.
• Strong written and verbal communication skills in English are essential.
• MS Office skills, especially Word, Excel and Outlook, are required.

Responsibilities

• Conduct initial manuscript quality and permission checks.
• Implement checks (e.g., checklists, plagiarism) to evaluate work quality and take corrective action.
• Apply standard procedures to manuscripts to enhance customer experience, including routine updates and updating user profiles.
• Transmit actions or decisions on manuscripts into the workflow management system.
• Monitor timeliness against target timelines and resolve delays.
• Maintain versioning and sound record-keeping on electronic documents.

Skills

Customer service

Strong communication

English proficiency

Time management

Project management

Teamwork

Independence

Education

Bachelor's degree in English and Linguistics

Tools

MS Word

Excel

Outlook

Job description

Persona Staff is seeking a detail-oriented editorial support professional to conduct manuscript quality checks and apply standard procedures to improve customer experience. The role involves liaising with editors and authors, updating the workflow system, and ensuring timely progress across tasks.

The ideal candidate has an undergraduate degree in English and Linguistics, strong English communication skills, and solid MS Office proficiency to manage documents and correspondence within a