Junior Research & Knowledge Specialist

Playroll; Johannesburg; Hybrid; ZAR 350,000 - 520,000; Full time

Job summary

Playroll is seeking a Research and Knowledge Analyst in Joburg with a hybrid work setup. You will join a newly forming research capability and turn ambiguous global employer questions into clear, referenced guidance for internal knowledge bases.

You will handle ad hoc requests, maintain content accuracy, and define credible sources, working with Support, Operations, Legal/Compliance, Product, and other teams to ensure consistency and usefulness across the organization.

Qualifications

• Ability to produce clear, readable, structured documentation.
• Find reliable sources, compare versions and summarize without distortion.
• Comfort turning ambiguous requests into actionable parts.

Responsibilities

• Scope and complete ad hoc research requests from multiple stakeholders, managing intake and resolution via Monday.com.
• Produce clear, structured write-ups that translate complex requirements into practical guidance.
• Identify unknowns and edge cases, flag risk and escalate when needed.
• Maintain and update Playroll’s knowledge base to keep content accurate and current.
• Identify gaps and propose fixes to improve discoverability and usability.
• Define credible primary sources and document references; track versions and last reviewed dates.
• Collaborate with Support, Operations, Legal/Compliance, Product and others to align external messaging with operational reality.
• Support knowledge workflows and basic reporting on volumes and turnaround times.

Skills

Written communication

Google Sheets

Google Docs

Monday.com

Research fundamentals

Ambiguity management

Attention to detail

EOR domain

Education

Tertiary degree

Tools

Google Sheets

Google Docs

Monday.com

Job description

Playroll is seeking a Research and Knowledge Analyst in Joburg with a hybrid work setup. You will join a newly forming research capability and turn ambiguous global employer questions into clear, referenced guidance for internal knowledge bases.

You will handle ad hoc requests, maintain content accuracy, and define credible sources, working with Support, Operations, Legal/Compliance, Product, and other teams to ensure consistency and usefulness across the organization.