Junior Network Operation Center Engineer

Digital Outsource Services (Pty) Ltd; Cape Town; On-site; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Group Life Cover

Medical Aid Subsidy

Income Continuation Benefit

Retirement Annuity Subsidy

Funeral Fund Benefit

Learning & Development

Job summary

Super Group International in Cape Town is seeking a Junior Network Operations Centre Engineer to support real-time monitoring, incident detection, escalation and first-line troubleshooting. You will work with Nagios, SolarWinds, Datadog or Grafana to identify issues, log with Jira, and follow ITIL-aligned processes to restore services and maintain performance in a fast-paced gaming environment.

This role offers a clear career path with training and exposure to cutting-edge technology, in a

Qualifications

• 1–2 years in Operations focusing on Monitoring and Incident Management.
• ITIL v4 Foundation certified or equivalent incident-response experience.
• Experience with at least one major monitoring platform (Nagios, SolarWinds, Datadog, Grafana, Zabbix).
• Experience collaborating with engineering/support teams in a 24/7 environment.

Responsibilities

• Utilise monitoring tools to interpret alerts and dashboards.
• Identify anomalies and performance issues with monitoring platforms.
• Troubleshoot using foundational networking concepts (TCP/IP, DNS).
• Log and triage incidents using Jira; follow ITIL-principled prioritisation and escalation.
• Perform initial technical diagnosis and assess server health (CPU, memory, disk).

Skills

Strong communication

Cross-functional teamwork

Organizational skills

Attention to detail

Adaptability

ITIL knowledge

Education

IT tertiary qualification

Tools

Nagios

SolarWinds

Datadog

Grafana

Jira

ServiceNow / Freshservice

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City. We’re a powerhouse built on ecades of expertise and we’re changing the game for good. Our mission is to give our customers a superclass entertainment experience.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group International, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters. If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.

As Junior Network Operations Centre Engineer, you’ll be supporting the delivery of a high‑quality, reliable and proactive operations service, covering real‑time monitoring, incident detection and escalation, first‑line troubleshooting, service restoration, and documentation of operational events. This will help us excel at ensuring stability and delivering seamless customer experiences.

What you’ll do

• Utilising monitoring tools to interpret alerts and system dashboards.
• Using platforms such as Nagios, SolarWinds, Datadog, or Grafana to identify anomalies and performance issues.
• Interpreting alerts to determine severity, potential impact, and required response actions.
• Applying foundational networking knowledge to troubleshoot issues.
• Understanding core concepts such as TCP/IP, DNS, Server Basics, Cloud Concepts.
• Using knowledge of distributed system architecture to recognise common failure patterns.
• Managing incidents through ticketing and ITIL-aligned processes.
• Working with systems such as JIRA to log, triage, and update incidents.
• Following ITIL principles to ensure structured incident prioritisation, escalation, and resolution.
• Performing initial technical diagnosis on system and application components.
• Assessing server health, including CPU, memory, and disk utilisation.
• Investigating application performance problems and basic database connectivity issues to determine root cause direction.

This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.

What you’ll bring

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
• Experience working collaboratively in cross‑functional teams, with a focus on achieving shared goals.
• Strong organisational skills and the ability to manage multiple projects without dropping the ball.
• Exceptional attention to detail and a commitment to high‑quality work.
• Adaptability – you stay sharp, productive and positive in fast‑moving environments.
• IT certification in either CompTIA A+, CompTIA N+, or Cisco CCNA.
• 1-2 years’ experience in the Operations space focussing on Monitoring and Incident Management.
• 1-2 years hands‑on experience using at least one major monitoring platform (e.g., Nagios, SolarWinds, Datadog, Grafana, Zabbix).
• 1-2 years’ experience using Jira, ServiceNow, Freshservice, or another enterprise ITSM tool.
• Practical exposure to ITIL Incident Management, demonstrated either by ITIL v4 Foundation certification, or documented participation in a structured incident‑response workflow in a previous role.
• 1-2 years’ experience collaborating with engineering, support, or platform teams in a 24/7 operational or incident-driven environment.
• Prior experience in environments with rapid changes, live‑system dependencies, or peak‑traffic events (e.g., sports, e‑commerce, gaming, x streaming, financial trading).

Desirable skills you’ve got up your sleeve

• A relevant Information Technology tertiary qualification.
• Knowledge of sports betting markets, including odds calculation, betting types and market trends.
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations.
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards.
• Experience with real‑time systems or high‑traffic platforms, ensuring performance and stability during peak betting or gaming events.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
• Experience working collaboratively in cross‑functional teams, with a focus on achieving shared goals.

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

• Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
• Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
• Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
• Group Life Cover
• Funeral Fund Benefit
• Income Continuation Benefit
• Medical Aid Subsidy
• Retirement Annuity Subsidy

Ready to feel superclass? At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one.

Best of all, we do this while enjoying ourselves as much as possible!

We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity. Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is by allowing for mistakes, but also making sure we learn from them. And with a multi-cultural workforce that’s unparalleled in its diversity and dynamism, we also offer plenty of scope to grow on a personal level too.

The perfect place to work, play and grow!