Junior IT Operations Administrator

Digital Outsource Services; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Super Group is seeking a Junior IT Operations Administrator to support end-user experiences by logging calls, maintaining data integrity across ITSM systems, and aiding in workflow improvements. You’ll help with access control, basic system administration, and daily/monthly reporting.

You’ll collaborate with cross-functional teams, adapt to changing priorities, and develop your skills within IT Operations as the company expands its tech footprint.

Qualifications

• 1–2 years' experience in IT operations, service desk, or corporate end-user support (onsite and/or remote).
• Solid working knowledge of MS Office, especially Excel for reporting.
• Basic troubleshooting skills for access, permissions and user queries.
• Strong attention to detail and commitment to data integrity across systems.
• Strong verbal and written communication skills with cross-functional collaboration.

Responsibilities

• User & Access Administration: create, update, and disable user accounts; assign roles and permissions; assist with periodic access reviews.
• System Administration (Basic): maintain user data across IT systems; perform basic troubleshooting; support system testing.
• Reporting (Basic): generate and distribute standard reports; assist with data accuracy checks.

Skills

Verbal communication

Written communication

Attention to detail

Team collaboration

Adaptability

Education

Diploma or degree

Tools

Jira

ServiceNow

Microsoft 365

Azure AD

Okta

CRM platforms

Power BI

Job description

## Junior IT Operations AdministratorApplylocations: Cape Towntime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR13111Kick-start your career in the online gaming world and experience the very latest in technology and innovation.**Who we are**We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City. We’re a powerhouse built on decades of expertise and we’re changing the game for good. Our mission is to give our customers a superclass entertainment experience.**Who we’re looking for**We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group International, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.**Why we need you**We are on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Junior IT Operations Administrator, you will play a key role in enhancing the end-user experience by ensuring efficient, accurate call logging and upholding the integrity of data across our IT service management systems. You will identify operational needs and gaps, and contribute to the planning, implementation, and optimisation of workflows, processes, and systems within IT Service Operations helping us deliver a seamless, best-in-class service to our customers every day.**What you’ll do****User & Access Administration*** Create, update, and disable user accounts in line with operational requirements.* Assign roles and permissions based on approved requests, ensuring appropriate access controls are in place.* Assist with periodic access reviews to maintain security and compliance.**System Administration (Basic)*** Maintain user data and configurations across key IT systems, ensuring accuracy and consistency.* Perform basic troubleshooting, including resolving access issues, permission errors, and related queries.* Support system testing efforts as and when required.**Reporting (Basic)*** Generate and distribute standard reports on a daily and monthly basis.* Assist with data accuracy checks to uphold the integrity of operational information.**Where You'll Grow*** Automation & Reporting - Assist with initiatives to improve and automate reporting processes and operational workflows.* Audit Support - Support internal and external audits by collecting and compiling required evidence and documentation.* Process Documentation Help document and maintain IT operations processes and procedures, contributing to a well-structured knowledge base.This list covers your core responsibilities with plenty of room to stretch, explore and take on new challenges as we grow.**What you’ll bring*** 1 - 2 years' experience in an IT operations, service desk, or corporate end-user support environment (onsite and/or remote).* Solid working knowledge of the Microsoft Office Suite, particularly Excel for reporting purposes.* Basic troubleshooting skills comfortable resolving access, permissions, and user-related queries.* Strong attention to detail and commitment to maintaining data integrity across systems.* Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively* Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals* Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.**Desirable skills you’ve got up your sleeve**It would be great if you also have some the following skills:* A relevant diploma, certificate, or degree* Exposure to Service Desk tools (e.g., Jira, ServiceNow) and Microsoft 365 / Azure AD user administration basics.* Experience with Okta, CRM platforms, or other enterprise systems.* Basic reporting skills in Power BI or any other reporting software* Any exposure to audit support, evidence collection, or process documentation.**Our values are non-negotiables**Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are:* Adaptability* Ownership and accountability* Initiating action* Resilience* Team orientation* Integrity* Innovation**What you’ll get back**We invest in your growth and wellbeing, so you can bring your best:* **Supergrowth is real here.** Our learning and development programmes give you the tools, training and opportunities to level up fast.* **Your progress matters**. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.* **Support that has your back**. Our Employee Assistance Programme offers resources for you and your family.* Medical Aid Subsidy* Retirement Annuity Subsidy* Funeral Fund Benefit* Income Continuation Benefit* Group Life Cover**Ready to feel superclass?**At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one.***Game on!*****\\*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.****\\*Shortlisted candidates may need to complete an assessment.**This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.Should you not hear from us within 2 weeks, please deem your application as unsuccessful.