Junior Front of House

Bushwise; Hluhluwe; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality company in Hluhluwe is seeking a dedicated team member to support the Front of House team in delivering exceptional guest experiences. The role involves welcoming guests, assisting with check-in, and providing attentive service throughout their stay. Responsibilities also include supporting dining service, maintaining cleanliness, and assisting with basic administration. Ideal candidates will have a Grade 12 education and strong English communication skills. Previous experience is beneficial but not essential. Shift work, including weekends and public holidays, is required.

Qualifications

• Experience in hospitality or customer service is advantageous.
• Willingness to work shifts, weekends, and public holidays.
• Valid driver's license is advantageous.

Responsibilities

• Welcome guests on arrival and assist with check-in and orientation.
• Support food and beverage service during meals.
• Report maintenance issues promptly.
• Assist with basic FOH administration, including guest movements.

Skills

Customer service

Attention to detail

Fluent in English

Education

Grade 12 / Matric

Job description

To support the Front of House team in delivering a warm, professional, and seamless guest experience throughout the guest journey, from arrival to departure. This role focuses on service excellence, attention to detail, and ensuring the smooth day-to-day operation of all guest-facing areas.

Guest Services

• Welcome guests on arrival and assist with check-in and orientation.

• Provide friendly, professional, and attentive service at all times.

• Anticipate guest needs and respond promptly to requests.

• Handle basic guest queries and escalate issues as required.

• Assist with guest departures and check-out procedures.

Dining & Service Support

• Assist with setup and breakdown of dining areas.

• Support food and beverage service during meals.

• Ensure high standards of cleanliness and presentation in guest areas.

• Assist with bar service where required (subject to legal requirements).

Housekeeping & Public Areas

• Conduct regular checks of guest areas to ensure cleanliness and readiness.

• Support housekeeping with room turnarounds when operationally required.

• Report maintenance issues promptly.

Administration & Operations

• Assist with basic FOH administration, including guest movements, activity schedules, and daily handovers.

• Maintain accurate guest information and preferences.

• Adhere to all health, safety, and hygiene standards.

• Support other departments during peak periods as required.

Requirements

• Grade 12 / Matric.

• Previous hospitality or customer service experience (advantageous but not essential).

• Fluent in English (additional languages advantageous).

• Willingness to work shifts, weekends, and public holidays.

• Valid driver’s licence (advantageous).