Junior CX Insights & Journeys Specialist

EdUpStairs; Johannesburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Discovery is seeking a Junior Customer Experience Specialist to enhance customer journeys and experiences within Marketing and Health units. You will work on CX initiatives, measure impact, and collaborate with product, operations and data teams to deliver insights and improvements.

The role focuses on supporting customer experience management practices, collecting VoC data, and driving change across Discovery Health initiatives. A foundational CX background plus a relevant degree is expected.

Qualifications

• Matric and higher education certificate required for the role.
• Bachelor’s degree preferred in a relevant field and CCXP/ACXP advantageous.
• Experience with CX measurement, insights and journey design is beneficial.

Responsibilities

• Join cross-functional teams to support strategic CX projects and opportunities.
• Lead hypothesis-driven customer journey workshops with customers.
• Advise as internal SME in measurement, insights, and CX strategy.
• Gather and translate customer insights into actionable activities.
• Perform CX analytics and voice-of-customer data analyses with the team.
• Summarise data insights and inform brand decisions for Discovery Health.

Skills

CX analytics

NPS/CES

Project management

Excel visuals

Storytelling

VoC data

Stakeholder communication

Journey mapping

Education

Higher education certificate (Matric Certificate)

Bachelor’s degree (BSc, BCom, BA)

Tools

Excel

Tableau

SPSS

Job description

Discovery is seeking a Junior Customer Experience Specialist to enhance customer journeys and experiences within Marketing and Health units. You will work on CX initiatives, measure impact, and collaborate with product, operations and data teams to deliver insights and improvements.

The role focuses on supporting customer experience management practices, collecting VoC data, and driving change across Discovery Health initiatives. A foundational CX background plus a relevant degree is expected.