Junior CX Specialist: Customer Journeys & Insights

Discovery; Johannesburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Discovery – Marketing is seeking a Junior Customer Experience Specialist to help improve value for customers and Discovery. You will support the design and delivery of customer journeys, work with cross-functional teams, and learn CX practices across Discovery Health and the broader group.

The role focuses on gathering customer insights, analyzing data, and translating findings into actionable activities. You will participate in experiments, measure outcomes, and help scale CX initiatives while

Qualifications

• A relevant education certificate or higher education qualification.
• Experience with CX metrics and data analysis.
• Familiarity with Excel/Tableau/SPSS is beneficial.

Responsibilities

• Join cross-functional teams to own tasks supporting CX projects.
• Participate in hypothesis-driven journey workshops and pilot changes.
• Advise as an internal SME on measurement, insights and CX strategy.
• Gather customer insights and translate into actionable activities.
• Analyze customer data and present findings to stakeholders.
• Scale CX Innovation Lab initiatives and report results.

Skills

Data visualization

CX metrics interpretation

Basic project management

Excel data analysis

Presenting customer feedback

VoC data collection

Communicating data to stakeholders

Customer journey mapping

Education

Higher education certificate (Matric Certificate)

Job description

Discovery – Marketing is seeking a Junior Customer Experience Specialist to help improve value for customers and Discovery. You will support the design and delivery of customer journeys, work with cross-functional teams, and learn CX practices across Discovery Health and the broader group.

The role focuses on gathering customer insights, analyzing data, and translating findings into actionable activities. You will participate in experiments, measure outcomes, and help scale CX initiatives while