FNB Community Advisor Alternative Channels

FirstRand Bank India; Durban; On-site; ZAR 207,000 - 303,000; Part time

Job summary

FirstRand Bank India seeks a Customer Advisor for the Alternative Channel on a 12-month hourly-rate contract at FNB POP. You will build relationships, guide customers to digital/self-service solutions, and ensure compliant service delivery with an ethical approach.

The role requires shift flexibility and strong communication in a collaborative, regulated environment. Ideal candidates will have 1–3 years in customer-facing roles within financial services, Grade 12 or FAIS-aligned qualifications,

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4, FAIS Level 5 preferred.
• 1–3 years in customer-facing environments within financial services.
• Ability to guide customers to digital and Self-Service solutions.
• Excellent communication and relationship-building skills.
• High accuracy, discipline and adherence to processes.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by addressing transactional needs and expectations.
• Explain processes and requirements clearly to clients.
• Ensure compliance with rules and processes with attention to detail.
• Educate customers on banking platforms and Self-Service options.
• Analyse customer data to tailor financial solutions.
• Identify sales opportunities and support portfolio growth.
• Stay updated on industry trends and product knowledge.
• Be willing to work on a shift structure.

Skills

Excellent communication

Customer centric

Sales oriented

Digital guidance

Time management

Education

Grade 12 / NQF 4

NQF 5 Banking/Business Admin/Customer Service (FAIS)

Job description

Job Description

To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

Hello Future FNB Community Advisor Alternative Channel

Welcome to FNB , the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now's the time to imagine your potential in a team where you can become the best version of yourself.

Please note that this is a 12-Month Hourly Rate Contract based at FNB Alternative Channel (Pick 'n Pay Initiative)

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
• Ensure compliance with rules and processes and has attention to detail.
• Educate customers to the correct Banking platform aligned with their needs. Connect with our customers by living up to our brand promise of "how can we help you?" at all times.
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.
• Willing to work on a shift structure

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1-3 years of experience in customer-facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Excellent communication and relationship-building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self-Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time-management capability
• Commitment to delivering consistent, exceptional service

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

14/10/26

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.