IT & Systems Analyst

Pargo; Cape Town; On-site; ZAR 223,200 - 334,800; Full time

Benefits offered by this job

Competitive remuneration

Contribution to medical aid

Focus on personal growth

Collaborative team culture

Job summary

A leading South African logistics and technology company seeks an experienced IT & Systems Analyst to enhance internal IT support. You will stabilize the IT environment, manage devices, and ensure operational reliability while collaborating with cross-functional teams. Ideal candidates have 2-4 years of experience in IT support, along with a diploma in Information Technology. A hybrid working environment and competitive remuneration are offered within a supportive team culture in Cape Town.

Qualifications

• 2 to 4 years of experience in IT support or technical operations.
• Strong understanding of hardware, OS, and networking basics.
• Confident operating as the sole IT specialist.

Responsibilities

• Own and stabilize the internal IT environment.
• Manage device lifecycle including onboarding and repairs.
• Act as first-line IT support across the business.

Skills

IT support

Systems support

Technical operations

Communication

Education

Diploma or Degree in Information Technology

Tools

Zoho Desk

Zoho CRM

Job description

Cape Town, South Africa | Posted on 20/02/2026

We are looking for an IT & Systems Analyst (Intermediate) with 2 to 4 years of experience to strengthen our internal IT and business systems foundations.

This is not just a support role. You will:

Own and stabilise our internal IT environment

Operate confidently as the primary IT specialist in the business

Be a core member of the Data & Systems team

Introduce structure, documentation, and repeatable processes

Grow into supporting business systems, automation, and integrations

You will work alongside a Systems Analyst, Data Analyst, and Analytics Engineer, forming an integrated Data & Systems function that supports the entire business.

Your Key Responsibilities

IT & Internal Systems Ownership

• Provision, configure, and support macOS, Windows, and Chromebooks
• Manage full device lifecycle including onboarding, replacements, repairs, and returns
• Maintain accurate and up-to-date device inventory
• Enforce standardised device configurations and security controls
• Troubleshoot hardware, operating system, and software issues
• Introduce structured device and asset management practices

Identity, Access & Security Management

• Manage Google Workspace user accounts, permissions, and group access
• Coordinate Microsoft licensing and access management
• Ensure structured onboarding and offboarding processes
• Enforce MFA, password standards, and access hygiene
• Apply least-privilege principles across systems
• Conduct periodic access reviews to reduce risk

Network & Office Infrastructure

• Work with the ISP to monitor network uptime and resolve connectivity issues
• Troubleshoot device access and WiFi performance challenges
• Support office printer setup and maintenance coordination
• Ensure meeting rooms function reliably including displays, Chromecast, and connectivity

IT Support & Operational Reliability

• Act as first-line IT support across the business
• Diagnose and resolve internal IT issues efficiently
• Escalate and manage vendors or service providers where required
• Follow issues through to full resolution with ownership
• Balance responsiveness with structured processes

Documentation & Operational Resilience

• Establish and maintain clear IT Standard Operating Procedures
• Document systems, hardware setups, and access models
• Reduce key-person risk through structured knowledge sharing
• Continuously improve processes to ensure they are secure, repeatable, and scalable

Business Systems Support & Growth

• Support user access and role configuration in Zoho Desk and Zoho CRM
• Assist with workflow configurations and operational system settings
• Perform routine system health checks
• Support internal documentation and system training
• Build capability in automation, integrations, and system-to-system interactions
• Develop practical understanding of how systems support sales, support, and operational workflows

Reports to:

Core Team:

Systems Analyst

Data Analyst

IT & Systems Analyst (you)

Partners with:

People (HR) Team

Operational stakeholders

Cross-functional business teams

Requirements

Preferred Experience & Qualifications

Diploma or Degree in Information Technology, Information Systems, Computer Science, Engineering, or a related technical field

Relevant practical experience may be considered in place of formal qualifications

2 to 4 years of experience in IT support, systems support, or technical operations

Exposure to CRM or helpdesk systems is advantageous

Experience in a scale-up or operational environment is beneficial

Attributes & Skills

Confident operating as the only dedicated IT specialist

Takes full accountability for internal IT stability

Comfortable working without a mature IT department structure

Handles both small operational tasks and critical incidents with equal care

Technical Foundations

Strong understanding of hardware, operating systems, and networking basics

Comfortable working across SaaS platforms

Conceptual understanding of how systems integrate

Willingness to learn workflow automations

Communication & Team Integration

Communicates clearly with non-technical stakeholders

Explains technical challenges in practical terms

Works as an integrated member of the Data & Systems team

Partners closely with operational teams to ensure systems remain aligned to business needs

Values documentation and repeatability

Prioritises security and consistency

Introduces standards rather than ad hoc fixes

Follows issues through rather than handing them off

Work on real, high-impact data problems in logistics and e-commerce.

Learn from experienced, hands-on leaders in a scale-up environment.

Competitive remuneration.

Contribution to medical aid and group life cover.

Hybrid working environment

Strong focus on personal growth and skill development.

A collaborative team culture and a great office in Gardens, Cape Town.

About PARGO

Pargo is a leading South African logistics and technology company, transforming last‑mile delivery through a nationwide network of tech‑enabled pickup points and smart return solutions. We enable businesses to offer reliable, convenient delivery options to their customers while expanding access across Southern Africa.

We are driven by operational excellence, customer trust, and building systems that scale.