IT Support Engineer (Tier 2)

Smartgeeks; Sandton; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

Smartgeeks is seeking an experienced IT professional to own escalated tickets and deliver end-to-end networking and security projects for managed-services clients. You will document fixes and confidently engage with clients, while designing and implementing switching, routing, firewall and wireless builds for corporate environments.

Ideal candidates have 3+ years in service-desk/MSP, strong Windows/M365/AD skills, hands-on networking, and a valid driver's licence.

Qualifications

• 3+ years in a service-desk or MSP environment.
• Strong Windows, Microsoft 365 and Active Directory skills.
• Practical networking: VLANs, DHCP, DNS, Wi-Fi troubleshooting.
• Valid driver's licence and own transport.
• Design and deliver switching, routing, firewall and wireless builds for corporate and media environments.
• Firewall and VPN experience (Fortinet, Sophos or similar).
• Wireless survey and high-density design experience.
• Keep multi-site rollouts on schedule with suppliers and client communication.
• Structured year on the service desk with mentorship and certification support.
• IT diploma or degree, or strong demonstrable self-study; curiosity and finishing what you start.

Responsibilities

• Own escalated tickets across Windows, Microsoft 365 and networking for a portfolio of managed-services clients.
• Document what you fix and be comfortable in front of a client.
• Design and deliver switching, routing, firewall and wireless builds from survey through to handover documentation.
• Keep multi-site rollouts on schedule: sequencing, suppliers, site readiness and client communication.
• Coordinate a structured year on the service desk with mentorship, certification support and live client exposure.
• Demonstrate genuine curiosity and a habit of finishing what you start.

Skills

Windows

Microsoft 365

Active Directory

Networking basics

Client communication

Documentation

Project coordination

Education

IT diploma or degree

Tools

Fortinet VPN

Sophos VPN

Wi-Fi surveys

Job description

We hire for judgement and follow-through. The technology can be taught; the habit of closing the loop is harder to find.

01 Documented work

If it is not written down, it is not finished. Our engineers document as they go.

02 Real mentorship

Juniors sit with seniors on live work, not on a training portal alone.

03 Certification support

We fund and schedule the certifications that match your track.

04 Client-facing from day one

You learn to explain technology to people who do not work in it.

Currently hiring.

01 Permanent

Own escalated tickets across Windows, Microsoft 365 and networking for a portfolio of managed-services clients. You document what you fix and you are comfortable in front of a client.

• 3+ years in a service-desk or MSP environment
• Strong Windows, Microsoft 365 and Active Directory skills
• Practical networking: VLANs, DHCP, DNS, Wi-Fi troubleshooting
• Valid driver's licence and own transport

Design and deliver switching, routing, firewall and wireless builds for corporate and media environments, from survey through to handover documentation.

• 5+ years designing and deploying business networks
• Firewall and VPN experience (Fortinet, Sophos or similar)
• Wireless survey and high-density design experience

Keep multi-site rollouts on schedule: sequencing, suppliers, site readiness and client communication. You are the reason nobody is surprised.

• 2+ years coordinating technical or construction-adjacent projects
• Comfortable with schedules, asset registers and supplier follow-up

A structured year on the service desk with mentorship, certification support and exposure to live client environments.

• IT diploma or degree, or strong demonstrable self-study
• Genuine curiosity and a habit of finishing what you start