IT Service Owner: Service Delivery & Stakeholder Lead

Lona Group

Cape Town

On-site

ZAR 900,000 - 1,300,000

Full time

7 days ago

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Job summary

Lona Group is seeking an IT Service Owner to drive end-to-end service delivery, performance, governance and continuous improvement across the group. You will coordinate with business units and technical SMEs to ensure service levels are met, issues resolved and initiatives progressed.

The role focuses on service ownership, stakeholder engagement and team leadership, with SMEs handling architecture and technical standards.

Qualifications

7+ years in IT operations, service management or technology support environments.
3+ years leading technical teams.
Experience managing technology services across multiple stakeholders or business units.
Experience with service delivery and operational performance management.
Experience managing third-party vendors and service providers.
Proven experience engaging at executive level, with the confidence and credibility to challenge senior executives.

Responsibilities

Own the Group's technology service catalogue and continuously improve service delivery.
Ensure all services meet SLAs/OLAs and take corrective action as needed.
Establish and monitor service performance metrics and report to executives.
Lead service reviews with stakeholders and address recurring issues before escalation.
Act as the primary service relationship contact for all business units and manage expectations.