Contract IT Service Desk Agent – SAP & ITSM

AVI Limited

Wes-Kaap

On-site

ZAR 201,000 - 279,000

Part time

4 days ago

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Job summary

AVI Limited invites applications for a Service Desk Agent role within the AVI IT Shared Services Division in Cape Town. This 5-month contract focuses on first-line IT support, incident resolution, and proactive monitoring to strengthen IT operations.

You will work with SAP transports, monitor environments, and support multiple platforms including VMware, Exchange, Windows Server, SCCM and backups. Shift work and after-hours support may be required.

Qualifications

2+ years in a Service Desk or IT Support environment.
1 year of 1st Line IT Service Desk support experience.
Experience with Windows desktop OS and Office, and large Windows Server environments.

Responsibilities

Provide first line IT support to business users, including after-hours if required.
Monitor systems and investigate incidents to resolve issues quickly.
Perform SAP transports in accordance with processes.
Log and classify user issues, assign to resolver groups, and track progress.
Respond to user requests for information and assist in problem resolution.
Escalate issues and communicate downtime schedules to stakeholders.
Maintain history records in the IT Knowledge Base.
Troubleshoot infrastructure components and provide high-quality guidance.