Key Responsibilities
1. IT Strategy, Architecture & Governance
- Develop and execute a long-term IT strategy and technology roadmap aligned with business objectives and regulatory requirements.
- Establish and maintain technology governance frameworks, policies, standards, and best practices.
- Ensure compliance with applicable data privacy, financial services, and regulatory requirements.
- Partner with business, compliance, finance, operations, and commercial stakeholders to align technology initiatives with organisational goals.
- Advise executive leadership on technology opportunities, risks, investments, and strategic priorities.
- Promote alignment between technology initiatives and broader organisational objectives.
2. Infrastructure, Platforms & Systems Management
- Oversee the organisation's IT infrastructure, cloud services, networks, business systems, and end-user computing environments.
- Ensure the availability, resilience, security, and performance of critical business applications and platforms.
- Drive optimisation and enhancement of operational systems, reporting platforms, and enterprise applications.
- Manage integrations between internal systems and external technology partners.
- Lead technology modernisation initiatives and automation programmes that improve efficiency, scalability, and service delivery.
3. Cybersecurity, Risk & Business Resilience
- Develop and implement cybersecurity strategies and controls appropriate for a regulated business environment.
- Ensure effective data protection, backup, disaster recovery, and business continuity capabilities.
- Conduct technology risk assessments and oversee the management of security incidents, audits, and remediation activities.
- Collaborate with Risk, Compliance, and Internal Audit teams to maintain a strong control environment and continuous compliance.
4. Digital Transformation, Innovation & Project Delivery
- Lead digital transformation initiatives from concept through implementation and operational adoption.
- Partner with business stakeholders and technology vendors to deliver innovative solutions and process improvements.
- Ensure effective project governance, testing, training, documentation, and change management practices.
- Explore and implement opportunities in automation, artificial intelligence, analytics, and customer experience enhancement.
5. Vendor & Technology Partner Management
- Manage relationships with technology vendors, service providers, and strategic partners.
- Oversee vendor performance, service delivery, contracts, and service level agreements.
- Mitigate operational and vendor-related risks through effective governance and oversight.
- Ensure technology partners deliver value while aligning with organisational standards and objectives.
6. Technology Financial Management
- Develop and manage technology budgets and expenditure.
- Ensure technology investments deliver measurable business value and return on investment.
- Drive cost optimisation initiatives and improve visibility into technology spending.
- Support internal and external audit requirements related to technology operations and controls.
7. Leadership & Team Development
- Lead, mentor, and develop a multidisciplinary IT and digital team.
- Foster a culture of accountability, innovation, collaboration, and continuous improvement.
- Strengthen internal capabilities and reduce dependency on external service providers where appropriate.
- Oversee IT support functions and ensure the delivery of high-quality technology services across the organisation.
Key Performance Indicators (KPIs)
- Availability, stability, and performance of critical business systems and infrastructure.
- Successful delivery of digital transformation and technology improvement initiatives.
- Improved automation, efficiency, and operational scalability.
- Accuracy and integrity of regulatory and operational reporting.
- Strong cybersecurity posture and reduction of technology-related risks.
- Positive audit outcomes and compliance adherence.
- Effective management of technology budgets and optimisation of IT expenditure.
- Enhanced employee and customer technology experience.
Personal Attributes
- Strategic thinker with strong business and commercial acumen.
- Results-driven leader with excellent stakeholder management skills.
- Strong problem-solving and decision-making abilities.
- Effective communicator capable of engaging with technical and non-technical audiences.
- Passion for innovation, continuous improvement, and digital transformation.
- Strong sense of ownership, accountability, and service excellence.
Additional Information
- Applications will be considered only from candidates who meet the minimum requirements of the role.
- Internal applicants may be required to discuss any potential transfer arrangements with their current manager.
- Only shortlisted candidates will be contacted. If no feedback is received within two weeks of the closing date, applicants should consider their application unsuccessful.
- The organisation is committed to employment equity and diversity and encourages applications from people with disabilities.
Education
- Bachelor's Degree in Information Technology, Computer Science, Software Engineering, or a related field.
Experience
- Minimum 5-7 years' experience in an IT leadership role, preferably within a regulated, financial services, fintech, or similarly governed environment.
- Strong understanding of financial systems, regulatory reporting requirements, cybersecurity, risk management, and vendor ecosystems.
- Demonstrated experience leading digital transformation initiatives, modernising technology environments, and managing third-party technology providers.
- Proven ability to translate business strategy into practical technology solutions and operational outcomes.