IT / CRM Administrator

West Coast Personnel; Wes-Kaap; On-site; ZAR 896 000 - 1 345 000; Full time

Job summary

A reputable international company is seeking an IT / CRM Administrator in South Africa, Wes-Kaap. The role involves administering Salesforce and Monday.com platforms, maintaining data integrity, and providing critical support to the sales, operations, and finance teams. Key responsibilities include user management, workflow automation, and troubleshooting. Ideal candidates will have 3-5 years of CRM administrative experience, strong problem-solving abilities, and excellent communication skills. The position offers competitive salary and professional development opportunities.

Benefits

Competitive salary aligned with UK standards

Professional development

Dynamic team culture

Qualifications

• Minimum 3–5 years’ experience as a CRM Administrator or IT Systems Administrator.
• Proven experience managing CRM systems and automating workflows.
• Excellent communication skills with the ability to support non‑technical users.

Responsibilities

• Administer Salesforce and Monday.com systems including user setup and configuration.
• Maintain data accuracy and integrity across platforms.
• Monitor system performance and troubleshoot technical issues.
• Automate business processes to improve operational efficiency.

Skills

CRM management

Workflow automation

Data integrity maintenance

Analytical skills

Communication skills

Tools

Salesforce

Monday.com

Microsoft Office

Job description

Job Description

IT / CRM Administrator will be responsible for administering Salesforce and Monday.com platforms, maintaining data integrity, managing user access, and supporting automation of business workflows. This role will be pivotal in ensuring operational efficiency and providing technical support to the sales, operations, and finance teams.

Key Responsibilities

• Administer Salesforce and Monday.com systems, including user setup, permissions, and system configuration.
• Maintain data accuracy, completeness, and integrity across all platforms.
• Monitor system performance and troubleshoot technical issues.
• Automate business processes and workflows to improve operational efficiency.
• Provide support and training to staff on system usage and best practices.
• Collaborate with cross-functional teams to identify CRM and workflow requirements.
• Assist in the implementation of system upgrades, enhancements, and integrations.
• Generate reports and dashboards to support business decision-making.
• Ensure compliance with company policies and data protection regulations.
• Document processes, workflows, and system procedures.

Requirements

• Minimum 3–5 years’ experience as a CRM Administrator or IT Systems Administrator, preferably with Salesforce and Monday.com.
• Proven experience managing CRM systems, automating workflows, and maintaining data integrity.
• Strong analytical, problem‑solving, and organisational skills.
• Excellent communication skills with the ability to train and support non‑technical users.
• Proficient in Microsoft Office and IT tools; knowledge of Salesforce, Monday.com, or similar platforms essential.
• Experience with data migration, reporting, and dashboard creation advantageous.
• Ability to work independently and collaboratively in a fast‑paced, international environment.
• Detail‑oriented, methodical, and proactive in identifying system improvements.

What We Offer

• Competitive salary aligned with UK standards.
• Opportunity to work with a reputable UK‑based international company.
• Exposure to international operations and collaboration with UK teams.
• Professional development and growth within a supportive in‑office environment in Cape Town CBD.
• Dynamic, collaborative team culture with emphasis on technology and process efficiency.