Invoicing & Customer Care Specialist

Westmed Pharmaceutical Wholesalers (Pty) Ltd; Durban; On-site; ZAR 180,000 - 250,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Opportunities for growth and advancement

Job summary

Exceptional Dental in Durban is seeking a Full-time Invoicing Clerk/Customer Services. The role involves receiving and processing customer orders, issuing invoices, and maintaining accurate records. The ideal candidate will have at least 2 years of experience in a similar role, proficiency in Sage and Microsoft Office, and possess strong problem-solving abilities. We offer a competitive salary, comprehensive benefits, and opportunities for advancement.

Qualifications

• Minimum 2 years of experience in invoicing, order processing, or customer service.
• Experience in healthcare or medical consumables is advantageous.
• Ability to learn quickly and adapt to new systems.

Responsibilities

• Receive and monitor incoming customer orders.
• Generate and issue invoices for approved orders.
• Handle customer queries and maintain records.

Skills

Attention to detail

Time management

Problem-solving

Communication

Education

Grade 12 (relevant tertiary qualification advantageous)

Tools

Sage

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Title:

Invoicing Clerk/Customer Services

Supra Healthcare KZN (Pty) Ltd is part of the Avacare Health Group. A proudly South African company, Supra Healthcare KZN is a level 1 BBBEE company.

Avacare Health is an integrated healthcare group serving the African region and beyond through the distribution and supply of pharmaceuticals, medical consumables, consumer health and medical equipment.

Founded in 1996 by anesthesiologist, Dr Vikramkumar Naik,with a vision to make a difference to the people of Africa.

Our greatness lies in our commitment to bring affordable healthcare to the people of Africa, and for our products and services to be accessible in every part of Africa and beyond. Operating across 3 continents with presence in 22 countries, our innate passion and commitment to deliver timeously has helped us make our mark in the pharmaceutical and healthcare arena.

Achieving success is about having vision and belief that“Yesterday we were good, today we are better and tomorrow we shall be great”.

Overview:
Responsible for receiving, checking, and processing customer orders, ensuring all details are accurate and compliant before capturing them into the system. The role involves issuing invoices timeously and correctly, maintaining accurate records, and handling customer queries professionally. With a strong focus on accuracy and attention to detail, the Invoicing Clerk plays a key role in ensuring smooth order-to-invoice operations and excellent customer service.

Purpose of the Job:
To handle customer orders accurately from start to finish and provide great customer service. This role answers customer questions about their orders, works with other departments to fix any issues, and makes sure orders are processed and invoiced correctly and on time.

Customer Service:
Act as the first point of contact for customer queries and complaints. Resolve queries promptly and provide professional communication across phone, email, and other channels. Build and maintain positive customer relationships through reliable support.

Administration:
File and maintain invoices, orders, and supporting documentation systematically. Keep accurate records to support compliance and audit requirements. Assist in preparing reports on order and invoicing activity as required.

Key Responsibilities:
Receive and monitor incoming customer orders. Verify orders for accuracy (customer details, quantities, pricing, and totals). Resolve discrepancies before approval and capture verified orders in the system. Generate and issue invoices for approved and dispatched orders. Cross-check invoices against orders and tender requirements to ensure accuracy. Handle customer queries, complaints, and requests in a professional and timely manner. Collaborate with internal teams to resolve issues and maintain smooth operations. Ensure all documents are filed, updated, and easily accessible. Maintain a customer-focused approach in all decisions and actions.

Desired Experience, Qualifications, and Skills:

Grade 12 (relevant tertiary qualification advantageous). Minimum 2 years’ experience in invoicing, order processing, or customer service (healthcare/medical consumables industry advantageous). Proficiency in Sage and Microsoft Office Suite (Excel, Word, Outlook). Strong attention to detail and high level of accuracy. Ability to learn quickly and adapt to new systems, processes, and product knowledge. Excellent time management and multitasking skills. Proven ability to perform in a fast-paced, high-volume environment. Strong problem-solving and decision-making abilities. Effective communication and team collaboration skills.

Position Type:

Full-time

What We Offer:

Competitive salary

Comprehensive benefits package

Opportunities for growth and advancement

Duration:Permanent Contract of Employment

Closing date for Application: 30October 2025

Location:Office based

Should you not have heard from us by 31 October 2025, please consider your application unsuccessful.

We look forward to hearing from you!