Investigation Customer Advisor - Fraud Prevention

Sigma Connected Group; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical Insurance

Shuttle Service

Employee Assistance Program (EAP)

Tree planting/ Sigma Forest benefit

Job summary

Sigma Connected Group in Cape Town's Southern Suburbs is seeking Customer Service Advisors to handle inbound and outbound collections, and back-office inquiries, using campaign guidelines and scripts.

You'll respond to calls professionally, learn quickly through full training, and thrive in a fast-paced environment focused on KPIs.

We value empathy, clear communication, and teamwork, with support through training and ongoing coaching.

Qualifications

• Minimum of 1.5 years' experience within Fraud and Investigations.
• Good understanding and knowledge of dealing with Fraud.
• Alongside, experience within a verifications department.
• Working in a financial services environment exposed to various platforms and information tools is highly advantageous.
• Passed Matric is essential.
• Attention to Detail.

Responsibilities

• Handle inbound & outbound calls and back-office pieces and general enquiries.
• Respond to all incoming and outbound calls in a professional, courteous, and friendly manner using campaign guidelines, scripts and systems.
• Achieve KPIs and maintain high-quality customer interactions.

Skills

Fraud experience

Customer service

Attention to detail

Communication skills

Education

Matric (Grade 12)

Job description

What being part of the Sigma Family means for you

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity...

What Your Day-to-Day will Look Like:

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

Requirements

• Minimum of 1.5 years' experience within Fraud and Investigations.
• Good understanding and knowledge of dealing with Fraud.
• Alongside, experience within a verifications department.
• Working in a financial services environment exposed to various platforms and information tools is highly advantageous.
• Passed Matric is essential.
• Attention to Detail.

What amazing People will bring to the role

What Amazing People Will Bring to the Role:

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Supporting our future people

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.