Internal Sales & Account Manager

Optential; Cape Town; On-site; ZAR 260,000 - 420,000; Full time

Job summary

Optential is seeking an energetic and customer-focused Internal Sales & Account Manager to thrive in a fast-paced environment. You will build long-term relationships, identify sales opportunities, and solve customer challenges as part of a supportive team that values initiative and continuous growth.

This role offers a long-term career with a company that invests in its people and rewards exceptional service and sales performance.

Qualifications

• Experience in Internal Sales, Customer Service, or Account Management.
• Excellent communication and relationship-building skills.
• Highly organised, detail-oriented, and professional.
• Able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage and develop existing customer accounts.
• Build and maintain strong, long-term customer relationships.
• Handle customer enquiries via email, telephone, and WhatsApp.
• Prepare, submit, and proactively follow up on quotations.
• Process orders and ensure efficient customer service throughout the sales process.
• Develop and grow turnover within assigned customer accounts.
• Identify upselling and cross-selling opportunities across the company’s product range.
• Proactively engage customers regarding upcoming requirements, projects, and stock planning.
• Support the retention, recovery, and growth of customer accounts.
• Maintain accurate customer records using Pastel and Microsoft Excel.
• Work closely with procurement, operations, and external sales teams.
• Ensure customers receive accurate, timely communication and exceptional service.
• Achieve agreed sales, gross profit (GP), and account growth targets through proactive account management and customer engagement.

Skills

Customer relationship building

Communication

Problem solving

Organised workflow

Team player

Tools

Pastel ERP

Microsoft Excel

Outlook

Job description

We are looking for an energetic and customer-focusedInternal Sales & Account Managerwho thrives in a fast-paced environment. If you enjoy solving customer challenges, identifying sales opportunities, and being part of a supportive team that values initiative, accountability, and continuous growth, we’d love to hear from you.
This is an exciting opportunity to build a long-term career with a company that invests in its people and rewards exceptional service and sales performance.

Key Responsibilities

• Manage and develop existing customer accounts.
• Build and maintain strong, long-term customer relationships.
• Handle customer enquiries via email, telephone, and WhatsApp.
• Prepare, submit, and proactively follow up on quotations.
• Process orders and ensure efficient customer service throughout the sales process.
• Develop and grow turnover within assigned customer accounts.
• Identify upselling and cross-selling opportunities across the company’s product range.
• Proactively engage customers regarding upcoming requirements, projects, and stock planning.
• Support the retention, recovery, and growth of customer accounts.
• Maintain accurate customer records using Pastel and Microsoft Excel.
• Work closely with procurement, operations, and external sales teams.
• Ensure customers receive accurate, timely communication and exceptional service.
• Achieve agreed sales, gross profit (GP), and account growth targets through proactive account management and customer engagement.

Requirements

• Previous experience in Internal Sales, Customer Service, or Account Management.
• Proficient in Microsoft Excel, Outlook, and general business systems.
• Experience using Pastel ERP will be advantageous.
• Excellent communication, relationship-building, and problem-solving skills.
• Highly organised, detail-oriented, and professional.
• Able to manage multiple priorities in a fast-paced environment.
• Eager to learn, develop, and grow within the business.
• A team player with a strong sense of accountability, ownership, and initiative.
• Commercially minded with a customer-focused approach.

Advantageous Experience

Experience in one or more of the following industries will be beneficial:

• Agricultural products and equipment
• Irrigation
• Hose, fittings, and fluid transfer solutions
• Hydraulics and pneumatics
• Food and beverage manufacturing
• Manufacturing and engineering

Knowledge of PVC hose, rubber hose, couplings, clamps, valves, and related fluid transfer products will be a distinct advantage. However, comprehensive product training will be provided to the successful candidate.