Internal Consultant

Ninety One; Durban; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Ninety One, an independent global asset manager, is seeking a Sales Manager Support professional in Durban. The role focuses on client service, advisor liaison, event planning, and administrative support to ensure smooth operations within the IP Sales Team.

Candidate requirements include 3–5 years in financial services, knowledge of investment platforms and CIS, and familiarity with adviser environments. A CFP or similar exam is advantageous.

Qualifications

• 3–5 years' experience in financial services.
• General knowledge of Collective Investment Schemes and Investment Platforms, as well as commercial business knowledge.
• An understanding of investment platform administration; CFP or Registered Persons Exam will be advantageous.
• An understanding of the Adviser environment.

Responsibilities

• Manage client service and resolve general queries with professionalism.
• Prepare quotes, new business proposals and various reports for advisors.
• Follow up on large deals and queries when requested.
• Assist with onboarding queries and manage advisor change processes.
• Arrange client events, load attendance lists and coordinate logistics.
• Coordinate internal flights, accommodation and office resources as needed.
• Maintain records and ensure compliance for client engagements.

Skills

Financial services

Investment platforms

CIS knowledge

CFP exam

Job description

Ninety One is an independent, active global asset manager with R4 trillion* of assets under management.

Established in South Africa in 1991, as Investec Asset Management, the firm started offering domestic investments in an emerging market. In 2020, almost three decades of organic growth later, the firm demerged from Investec Group and became Ninety One.

Our distinctive capabilities sit within differentiated fixed income and credit as well as specialist equities, and we have a unique perspective and approach to investment opportunities presented by emerging markets and the energy transition.

*as at30 June 2026

Ninety One is an equal opportunities employer. Our imperative is to attract and retain the best talent by providing a corporate environment where people from varying backgrounds can develop professionally and build a rewarding career.

About the team:

The IP Sales Team is a national team that understands that advisors have a fundamental role to play in making investors aware of their financial needs and assisting them to save in a disciplined way towards achieving their goals. That is why, as the leading financial advisor-focused investment platform in South Africa, our world revolves around partnering with advisors to create great investment outcomes for their clients. Our highly experienced team is nimble and dynamic, constantly exploring ways to add value and look after the interests of the independent financial advisor. The team has a strong client service ethic, offering a diverse set of skills that provides on the ground support to assist with the needs of an ever-changing industry. By leveraging off our greater business and through optimal use of data and technology, we aim to provide input into areas such as investment insights, practice management as well as legal and tax matters. Through collaboration in generating efficiencies, we can support our advisor practices to deliver the best financial planning outcomes for their clients.

In this role you will:

Client responsibilities:

• Manage web navigation queries
• Manage web registration queries
• Assist with general queries and resolve promptly
• Engage in a professional manner with walk in direct clients
• Engage telephonically with direct clients
• Display good knowledge of the Ninety One Management Services LISP platform product offering, domestic and offshore

Sales Manager Support:

• Interface with advisor liaison team and manage the escalation of queries
• Prepare quotes, new business proposals and various reports
• Follow-up on large deals and queries when requested
• Launch PMA's
• Calculation of 120% additions
• Surrender calculation
• Receive and respond to broker authority notes
• Forward PDF documents to IFAs when required
• Submit change of advisor for end clients and sales managers
• Issuing new advisor codes
• Sending commission statements to IFAs
• Implement DocuSign voids
• Manage onboarding queries

Team assistance and general office administration:

• Booking of internal flights and accommodation for the team
• Assist with general facility management and payment of office accounts
• Management and ordering of marketing material and office supplies
• Process external invoices for payment and submit them to SA Accounts Payable
• Manage building access for external visitors and suppliers
• Manage boardroom MS Teams bookings and IT equipment
• Attend the quarterly facility meetings and upload the required registers
• Arrange courier pickups to collect documents as and when required

Management of client events to include the following:

• Engage with the channel manager in planning events
• Source and book event venues
• Load client attendance lists onto the Eventology system
• Manage and update RSVP responses
• Print name tags
• Liaise with event suppliers on food selections and venue set-up
• Track and log all client entertainment and gifts on compliance portal
• Attend client events where assistance is required

You should consider applying if you have:

• 3 – 5 years' experience in financial services
• General knowledge of Collective Investment Schemes and Investment Platforms, as well as commercial business knowledge
• An understanding of investment platform administration as well as a CFP or Registered Persons Exam will be advantageous
• An understanding of the Adviser environment

Some of the attributes we look for in a person are:

• The ability to build and maintain meaningful relationships
• A strong belief in doing the right thing
• Driven by results
• Ability to recognise and embrace change

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