Intermediate Travel Designer : Staff Travel

Wildernessdestinations; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading travel consultancy in South Africa is seeking a Staff Travel Consultant to manage the booking confirmation process and ensure the accuracy of travel arrangements. The ideal candidate will have 4-5 years of senior experience in the travel industry, be proficient in communication and data accuracy, and possess a tertiary qualification in Travel & Tourism. This role emphasizes attention to detail, product knowledge, and a commitment to sustainability in wildlife conservation.

Qualifications

• 4-5 years’ experience at a Senior level.
• Experience in handling customer relationships and promoting travel products.
• General product knowledge on Southern and East Africa.

Responsibilities

• Manage and complete the booking confirmation process on the Wilderness Window.
• Keep all booking information updated and ensure CRM accuracy.
• Request and negotiate rates from suppliers.

Skills

Excellent communication skills in English (written and oral)

Attention to detail and accuracy in data capturing

Foreign language skills

Education

Matric certificate with maths

Tertiary certificate in Travel & Tourism/hospitality

Tools

Microsoft Office

TourPlan

WISH or similar booking system

Job description

Primary Purpose

Staff Travel Consultant is responsible for managing and completing the booking confirmation process on the Wilderness Window. They play a crucial role in ensuring the accuracy and financial health of each booking.

This position is based in Johannesburg or Cape Town

Detailed Responsibilities

• Keep all booking information updated in the system ensuring CRM is continually up to date.
• Keep updated with all Wilderness and Associated product updates, as well as technology updates
• Attend all Wilderness and Associated Product training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process
• Keep abreast with company policies, procedures and system updates
• Quote on bookings for all staff travel
• Request and negotiate rates from suppliers
• On receipt of confirmed bookings, check that all arrival and departure dates are correct and correspond in the Wilderness Window.
• Update and review all information in the itinerary and ensure that what is in the Wilderness Window matches the supplier documents.

CANDIDATE PROFILE

Qualification:

• Matric certificate –with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:

• 4-5 years’ experience at a Senior level.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
• Proven English literacy.
• Working knowledge of TourPlan and WISH or similar booking/operating system.
• General product knowledge on Southern and East Africa.
• Personal or educational travel experience advantageous

Skills:

• Excellent communication skills in English, both written and oral
• Excellent attention to detail and accuracy in data capturing.
• Foreign language skills advantageous.

Interests:

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp. Simply send the word ‘Hi’ to [phone]